Customer Success Manager

About the role

TrueLayer is expanding its team to support the growth of its Pay by Bank network. We are seeking a professional to manage key merchant relationships, specifically within the iGaming sector, to drive product adoption and revenue growth.

Key facts

What you'll do

• Manage a portfolio of major merchants in the iGaming industry across the UK and Europe.
• Increase payment adoption and revenue through strategic account planning and cross-selling.
• Act as a consultant for enterprise clients, providing data-driven insights to improve their payment strategies.
• Collaborate with Sales, Product, and Marketing departments to influence product roadmaps and meet client needs.
• Coordinate with the Nordics team to deepen market and product knowledge.
• Lead client meetings, including periodic travel within the UK and Europe.
• Oversee the onboarding process for large enterprise accounts.

Requirements

• Proven experience in a Customer Success role, specifically focused on driving growth and checkout adoption for large-scale payments or iGaming clients.
• Ability to build and maintain relationships with stakeholders ranging from operational teams to C-level executives.
• Experience leading strategic payment discussions and delivering business reviews.
• Strong analytical skills to assess client goals and align them with company objectives.
• Capability to manage multiple projects simultaneously across internal teams.

Nice to have

• Specific experience in the iGaming industry.
• Background working in a technology company, ideally with API-based products.
• Proficiency in Swedish, which is an advantage for supporting global clients.

Skills & tools

• Account management and project management
• Strategic planning and data analysis
• Payments industry knowledge
• API familiarity

Practical notes

• Benefits include equity, 24 days of holiday plus flexible bank holidays, 12 paid wellbeing days, birthday off, and 2 volunteering days.
• Includes a 90-day work-from-abroad policy, private health insurance, 4% pension contribution, and a £1000 annual learning and development budget.
• Office perks include free lunch from Just Eat 3 days per week and access to the Spill mental wellbeing platform.
• We support inclusive hiring and encourage candidates who do not meet every requirement to apply. We provide interview adjustments upon request.