Customer On-Site - Mechanicsburg, PA

About the role

This position involves being the primary contact between Traba's workforce and our client's leadership at their facility. You will oversee daily operations, ensuring service delivery and representing Traba on-site. The role focuses on supporting workers, managing schedules, and maintaining clear communication across all parties.

Key facts

What you'll do

• Build and maintain strong relationships with site supervisors and workers, providing timely information and assistance.
• Manage the onboarding process for new hires, including introductions, first-day check-ins, and coordinating interviews.
• Help workers with clock-ins, pay inquiries, and performance feedback, escalating issues to internal teams when necessary.
• Facilitate communication between the client site, Traba operations, and worker support teams regarding updates and staffing changes.
• Identify and resolve worker performance issues or site challenges, handling incidents and escalations.
• Support daily site operations, ensuring sufficient staffing and a positive experience for workers.
• Manage shift schedules, distribute personal protective equipment, and identify opportunities for account expansion.

Requirements

• High School Diploma or equivalent.
• 1-2+ years of experience in operations or customer-facing roles, such as staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Excellent interpersonal, verbal, and written communication skills.
• Professional conduct suitable for representing Traba to both workers and clients.
• Presentable and approachable in a customer-facing setting.
• Friendly and capable of coaching workers while upholding standards.
• Highly organized, detail-oriented, and proactive in problem-solving.
• Comfortable operating in a dynamic warehouse environment.

Nice to have

• Associate's or Bachelor's degree.

Skills & tools

• Communication
• Problem-solving
• Relationship management
• Operational coordination

Practical notes

• The work schedule is Monday through Friday, from 3:00 PM to 11:00 PM.
• Compensation includes a competitive hourly rate and performance-based incentives linked to attendance, shift completion, and account health.