Timothy W. Gordon

This 100% virtual position is located at the Phoenix VA Health Care System in Phoenix, AZ. The Program Analyst – Informatics/Health Informatics Specialist primary purpose is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout the Veterans Health Administration (VHA). Major duties and responsibilities include but are not limited to:

• Serves as the knowledge expert for the electronic health record and associated clinical software.
• Integrates knowledge of clinical and information processes to achieve successful adoption and application of new technologies to support health care operations and systems.
• Develops educational programs and instructional materials and appropriate tools to educate the users and support staff at all levels of the organization and trains others to deliver educational programs.
• Examines the need for change throughout the organization, determines what changes need to be aligned and how to do it, and leads or participates on process improvement, root cause analysis, and system redesign teams.
• Exercises expertise in clinical operations, develops and/or oversees the development of information related to patient care, such as patient registries to allow the Clinical Team to track management of patient illnesses and develops performance management tracking tools;
• Extracts, analyzes, and provides data to assess treatment impacts such as clinical endpoints, health status outcomes and utility estimates, estimated usage, characteristics of treating designated populations, evaluating patterns of substitution against other products such as resource impact assessments;
• Extracts specialized datasets from national, regional, and VISN SQL Server data warehouses for operational clinical projects. Uses SQL Server Management Studio, Visual Studio, Report Builder, MS Excel, and MS Access for managing assigned databases;
• Chairs/participates in a variety of information technology and information management committees;
• Integrates software applications for clinical services by (1) evaluating the unique needs of the specific clinical services in conjunction with the capabilities of the software and coordinating any required modifications; (2) reviewing the effectiveness of the systems and procedures to assure optimum benefit to patient care activities; and (3) troubleshooting when functionality is compromised by determining the cause of and/or the solution to the problem;
• Uses the applicable software manager menu systems and tools, develops, modifies and tests components specific to fields and data that individualize/customize applications to user roles/needs while maintaining integrity among multiple software packages;
• Improves efficiency and effectiveness of processes by utilizing knowledge of human factors, usability of redesigned health information systems (i.e., software and hardware), and knowledge of human physical and psychological barriers to usability;
• Conducts tests to analyze usability, sequencing, flow, plain language, minimum key strokes, and comfort level of the user, ensuring adaptability of the process(es) to the workflow and that the processes used are the most efficient and effective;
• Draws on extensive clinical input, redesigns, and customizes business processes; adapts processes to work flow, making sure that they make sense and add efficiency and effectiveness to operation; eliminates redundancy and removes outdated processes;
• Performs other related duties as assigned.

Served as Program Analyst within Center of Excellence (CoE) Director of Medical Service Office (MSO) with primary responsibility for all data collection and processing for Center, including the following tasks: Extraction and data analysis from various databases; external website manager for CoE and Boise Internal Medicine programs; SharePoint administrator for CoE. Performs complex technical work, which includes management of CoE/MSO research projects and facilitation of various work groups.
Provided some facilitation and coordination for data and reporting needs of other VA Centers of Excellence in Primary Care Education around the country.
Served as principal technical and administrative support for CoE websites including administration of Moodle, Concrete5, and SharePoint 2010/2013 installations used for supporting Boise VA-University of Washington internal medicine residency program.
Developed and supported Moodle Curriculum of Inquiry, PACT ICU, and Primary Care Seminars for CoE staff and trainees.
Developed and maintained SharePoint sites and surveys for CoE trainee evaluation program. Developed and maintained SharePoint systems for Curriculum Design/Development Requests, Data Analysis and Reporting Requests, Lessons Learned-Best Practices System, Resident Physician of Month, Travel-Training Requests, NP Student Residents, and Website Services Requests.
Extracted specialized datasets from national, regional, and VISN SQL Server data warehouses for individual QI or research projects. Used SQL Server Management Studio, Toad for SQL Server, MS Excel, and MS Access for managing assigned databases.
Provided accurate scheduled and on-demand individual provider performance reports.
Created and maintained disease specific registries for corrective actions.

Served as Program Analyst within Center of Excellence (CoE) Director of Medical Service Office (MSO) with primary responsibility for all data collection and processing for Center, including the following tasks: Extraction and data analysis from various databases; external website manager for CoE and Boise Internal Medicine programs; SharePoint administrator for CoE. Performs complex technical work, which includes management of CoE/MSO research projects and facilitation of various work groups.
Provided some facilitation and coordination for data and reporting needs of other VA Centers of Excellence in Primary Care Education around the country.
Served as principal technical and administrative support for CoE websites including administration of Moodle, Concrete5, and SharePoint 2010/2013 installations used for supporting Boise VA-University of Washington internal medicine residency program.
Developed and supported Moodle Curriculum of Inquiry, PACT ICU, and Primary Care Seminars for CoE staff and trainees.
Developed and maintained SharePoint sites and surveys for CoE trainee evaluation program. Developed and maintained SharePoint systems for Curriculum Design/Development Requests, Data Analysis and Reporting Requests, Lessons Learned-Best Practices System, Resident Physician of Month, Travel-Training Requests, NP Student Residents, and Website Services Requests.
Extracted specialized datasets from national, regional, and VISN SQL Server data warehouses for individual QI or research projects. Used SQL Server Management Studio, Toad for SQL Server, MS Excel, and MS Access for managing assigned databases.
Provided accurate scheduled and on-demand individual provider performance reports.
Created and maintained disease specific registries for corrective actions.

Contract local and telecommuting consultant position developing new reports and maintaining existing reports for SQL Server based applications.
Utilized SSRS 2005/2008, Report Builder 2.0, and Microsoft Excel for designing client reports.

Worked in team effort with all Micron Facilities disciplines to provide necessary database and reporting solutions to facilitate decision-making for supervisors and team members.
Documented and maintained inventory of all reports on regular basis.
Identified and provided solutions for data and reporting bottlenecks that were time-consuming and inefficient.
Acted as liaison to corporate IT for database systems, reports, and related issues within Boise Facilities.
Provided reporting requirements for larger enterprise facilities database systems such as SAP, MAXIMO, Micron Capacity Planning System, Central Utilities Planning System, and Micron Chemical Information System.
Assisted facilities departments with identifying and upgrading PC hardware and other systems as necessary.
Recommended, evaluated, and tested open source and other business software for facilities department.
Fluent computer skills using Microsoft Windows in networked environment.
Strong knowledge of Relational Database theory, XML, writing SQL Server stored procedures, database query optimization (indexing).
Designed and managed facilities construction and engineering project scheduling procedures using MS Project. Created reports interfacing MS Project data with Oracle, MS Access, and SQL Server databases.
Experienced with SQL Navigator, SQL Server Management Studio, Crystal Reports, MS Excel, MS Reporting Services, MS Query Analyzer, SQL Stored Procedures, Rapid SQL, Quest Toad for SQL Server, SharePoint 2007/2010, and COGNOS.
Comfortable writing complex stored procedures, ad hoc queries, query optimization against large SQL databases such as MS SQL Server, Oracle, and Sybase.
Expert skills designing, developing, and deploying MS Access databases for department needs.