Regional Service Line Leader

About the role

This position serves as a primary leader for the Customer Experience, Product, and Design (CXPD) service line within the APAC region. You will act as a bridge between global strategy and regional execution to drive business growth and service excellence.

Key facts

What you'll do

• Execute go-to-market strategies for product management, experience design, and customer experience offerings.
• Promote the CXPD service catalog to regional sales teams to ensure consistent asset usage and improved forecasting.
• Act as the main point of contact for sales pursuits, assigning specialized practitioners to increase win rates.
• Collaborate with account teams and other service lines to design bespoke solutions for clients.
• Provide feedback to Global Service Development teams to refine service offerings and address regional market needs.
• Manage the recruitment, onboarding, and staffing of regional practitioners.
• Maintain a comprehensive skills assessment for team members to ensure effective project fitment.
• Monitor and report on key performance metrics, including client NPS, gross margins, and service penetration.

Requirements

• Deep expertise in product management and user experience design, covering both advisory and delivery phases.
• Proven business acumen in managing a professional services practice.
• Consultative sales capabilities for both internal and external stakeholders.
• Ability to maintain a market-focused and customer-centric approach.
• High level of collaboration and interpersonal skill.

Skills & tools

• Professional services go-to-market execution
• Customer experience and product design strategy
• Sales pursuit management
• Talent management and capacity planning
• CRM service tracking
• Performance metric analysis (NPS, gross margin, TCV)

Practical notes

• Applications are reviewed by the recruiting team; Thoughtworks uses AI for administrative tasks but all hiring decisions are made by humans.
• The role involves cross-functional work with global and regional leadership teams.