Principal Client Partner

About the role

Thoughtworks is seeking a leader to manage strategic accounts within the Retail, CPG, and Travel and Transportation sectors. You will act as a primary advisor to client executives, bridging the gap between business strategy and technical delivery to drive growth and long-term partnership value.

Key facts

What you'll do

• Manage a portfolio of 1-3 accounts, overseeing the full lifecycle from initial lead generation and contract negotiation to delivery governance.
• Meet revenue targets and manage margins, forecasts, and sales performance for existing clients.
• Build and maintain deep relationships with senior stakeholders and C-suite executives.
• Collaborate with technical teams to ensure successful delivery and provide necessary support.
• Identify opportunities to expand the company footprint both horizontally and vertically within client organizations.
• Develop internal IP and best practices for portfolio management and strategic account growth.
• Proactively monitor engagement execution to mitigate risks before they impact the client partnership.

Requirements

• Proven experience in executive-level, revenue-generating roles with strong business acumen.
• Ability to understand and discuss agile custom software delivery with technical teams.
• Skilled in complex negotiation, conflict resolution, and translating abstract technical concepts into actionable business strategies.
• Experience balancing long-term vision with immediate execution requirements.
• Ability to thrive in a flat, collaborative, and transparent organizational culture.

Nice to have

• Practical knowledge of agile delivery best practices.

Skills & tools

• Consultative business development
• Strategic account planning
• Executive stakeholder management
• Revenue and margin forecasting
• Agile software delivery methodology

Practical notes

• Salary is dependent on experience, location, performance, and training.
• Benefits information is available at thoughtworks.com/en-us/careers/benefits.
• Applications are reviewed by human recruiters; AI tools are used only for administrative tasks and do not influence hiring decisions.