ServiceNow Business Analyst

About the role

Thinkahead helps large organizations modernize through cloud infrastructure, automation, and software delivery. We are looking for a business analyst to lead the design and definition of ServiceNow solutions while ensuring high-quality project outcomes.

Key facts

What you'll do

• Collaborate with stakeholders to collect and define project requirements.
• Convert business needs into detailed technical specifications.
• Lead and support client-facing workshops, working sessions, and product demonstrations.
• Create and manage project documentation and knowledge base articles.
• Participate in initiatives focused on emerging technologies and future product concepts.

Requirements

• Minimum of two years of professional experience working with the ServiceNow platform.
• Functional expertise in at least one ServiceNow suite.
• Hands-on experience with at least two additional process areas outside of your primary suite.
• Ability to explain business requirements for integrations between ServiceNow and external platforms.
• Strong communication, presentation, and situational awareness skills.
• High attention to detail and a self-starting work ethic.
• Ability to travel at least 25% of the time.

Nice to have

• ServiceNow Certified System Administrator certification.

Skills & tools

• ServiceNow platform
• Business process analysis
• Technical documentation
• Third-party integration mapping

Practical notes

Compensation is based on On-Target Earnings (OTE), which combines base salary and target bonuses, adjusted for experience and geography. Benefits include medical, dental, and vision insurance, 401(k), paid time off, paid holidays, and parental/caregiver leave. We use AI tools to assist in application and resume review; you may opt out of this process by using the General Application form and noting the role in the Additional Information field. For full benefit details, visit aheadbenefits.com.