Sales Account Coordinator | Bentley Labs

About the role

Bentley Laboratories is actively seeking a dedicated Sales Account Coordinator to join their team at THG. This on-site position is designed to support the Sales department by handling a variety of administrative, operational, and customer service tasks. The role is ideal for individuals who are eager to develop their careers in sales, account management, and customer relations within a dynamic environment. The successful candidate will play a crucial part in ensuring the smooth execution of sales activities, maintaining excellent communication with customers, and collaborating effectively with internal teams across different departments. This position offers an excellent opportunity for someone looking to gain hands-on experience in a fast-paced, growth-oriented company that values teamwork, attention to detail, and proactive problem-solving.

Key facts

What you'll do

• Assist the Sales team with daily account management activities, including processing orders, updating customer records, and maintaining accurate documentation.
• Prepare and generate quotes, sales proposals, and timelines for customer projects, ensuring all information is accurate and delivered promptly.
• Manage customer inquiries via email, phone, or other communication channels, providing timely responses and follow-up to ensure customer satisfaction.
• Coordinate sample requests, technical documents, product details, and other relevant information with internal departments such as R&D, Regulatory, and Operations to support customer needs.
• Serve as the primary point of contact for routine customer questions, order updates, and project status, fostering strong relationships and trust with clients.
• Assist in onboarding new customers by setting up accounts, providing necessary documentation, and explaining processes to ensure a seamless experience.
• Collaborate closely with cross-functional teams including Operations, Planning, R&D, and Regulatory to ensure customer projects are executed on time and according to specifications.
• Support the preparation for customer meetings, business reviews, trade shows, and other commercial events by gathering relevant data, preparing presentations, and coordinating logistics.
• Contribute to the development and implementation of sales strategies by providing feedback from customers and insights gathered during daily interactions.
• Track sales activities, maintain accurate records of customer interactions, and update CRM or other tracking systems as needed.
• Assist in generating reports on sales performance, customer feedback, and project statuses to support management decision-making.
• Participate in team meetings and training sessions to stay updated on product offerings, company policies, and industry trends.
• Help identify opportunities for process improvements within the sales support functions to enhance efficiency and customer experience.
• Support other administrative tasks related to sales operations, including filing, data entry, and document management.

Requirements

• A Bachelor's degree in Business, Marketing, Communications, Science, Technology, or a related field is preferred but not mandatory.
• 0 to 3 years of experience in sales support, account coordination, customer service, or a similar role is acceptable.
• Strong written and verbal communication skills to effectively interact with customers and internal teams.
• Excellent organizational skills with a keen eye for detail to ensure accuracy in documentation and data entry.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint, to prepare reports, presentations, and correspondence.
• Ability to manage multiple tasks simultaneously in a fast-paced environment while maintaining quality and accuracy.
• Demonstrated ability to work collaboratively within a team and independently when required.
• Customer-focused attitude with excellent interpersonal skills to build and maintain positive relationships.
• Strong problem-solving skills and the ability to adapt quickly to changing priorities and customer needs.
• Basic understanding of sales processes and customer relationship management tools is a plus but not required.

Nice to have

• Prior experience in the beauty, personal care, consumer packaged goods, manufacturing, or B2B sectors is advantageous.
• Familiarity with technical documentation, product specifications, and sample coordination.
• Knowledge of industry-specific regulations or compliance standards, such as ITAR, is a plus.
• Experience supporting sales or marketing teams in a corporate environment.
• Ability to communicate effectively with diverse stakeholders, including technical teams and external clients.
• A proactive approach to identifying opportunities for process improvements and customer satisfaction enhancements.

Skills & tools

• Microsoft Office Suite (Excel, Word, PowerPoint)

Practical notes

• The annual salary range for this position is $55,000 to $70,000, depending on experience and qualifications.
• The role is based at 50 Clearview Road, Edison, New Jersey, and requires on-site presence.
• THG is committed to fostering a diverse and inclusive workplace and encourages applications from individuals of all backgrounds.
• If you require accommodations during the interview process due to a disability, please inform us so we can make appropriate arrangements.
• We aim to respond to all applications within 14 days. If you do not hear from us within that timeframe, please feel free to follow up for an update.
• This position does not include remote or hybrid work options; it is an on-site role located at the specified address.