Ecommerce Manager Japan

About the role

This role is based in Manchester, United Kingdom. THG is a global ecommerce group dedicated to becoming the leading online destination for beauty and sports nutrition. The company operates a portfolio of renowned retailers and brands, including LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty. These entities represent the core of THG's business divisions: THG Beauty and THG Nutrition. A workforce of over 2500 people powers the organization, fostering a culture of ambition and collective effort.

The Ecommerce Manager Japan position places you at the center of digital commerce for the Japanese market. Your primary mission is to own the end-to-end performance of Japan's digital trading environment and the customer journey. You will transform high-level ecommerce strategy into tangible, measurable growth. Daily decisions directly influence conversion rates, revenue streams, and the overall customer experience. This is a role for a strategic operator who thrives on data-driven execution.

Key Responsibilities

You will establish and manage Japan's ecommerce growth targets, taking full ownership of the outcomes. This involves developing and implementing a comprehensive ecommerce growth strategy tailored specifically for the Japanese market. Your focus will extend to driving revenue growth, optimizing conversion rates, and spearheading customer acquisition initiatives. Identifying new commercial opportunities will be essential to elevate online sales performance continuously.

A significant portion of your role will center on website trading and merchandising. You will manage the day-to-day trading performance across THG's Japanese ecommerce platform. Optimizing product merchandising, site navigation, and landing pages will be critical to your success. also, you will build and manage promotional calendars. These must align seamlessly with seasonal campaigns and new product launches to maximize impact.

Collaboration forms a vital part of this position. You will strengthen partnerships with internal marketing and commercial teams to ensure cohesive brand messaging and commercial goals. Analyzing trading metrics rigorously will guide you in making quick adjustments and running essential tests. You will coordinate actively with logistics partners to enhance fulfillment processes and boost customer satisfaction. Partnering with suppliers will help align product assortment and availability with market demand. Finally, you will champion and propagate best practices across THG's extensive beauty and nutrition portfolios, ensuring consistency and excellence.

Requirements

To succeed in this role, you must bring three to five years of experience managing ecommerce operations within a comparable market. A proven track record in this area is essential. You must demonstrate deep, practical knowledge of online trading principles and performance metrics. This expertise will inform every decision you make.

The ability to work independently is crucial, as is the skill in coordinating cross-functional teams effectively. You will manage multiple priorities and stakeholders with minimal direct supervision. Clear communication in English is a mandatory requirement for this role. You will articulate strategies, report results, and collaborate with colleagues on a daily basis.

Nice to Have

Prior experience within the beauty, sports nutrition, or direct-to-consumer (D2C) categories would be highly advantageous. This specific background will allow for a smoother integration into THG's unique operational model. Familiarity with the nuances of these sectors provides a distinct strategic advantage.

Skills & Tools

No specific software tools are listed as prerequisites for this role. The focus remains on your strategic acumen, analytical capabilities, and operational management skills. You will utilize standard ecommerce platforms and analytics tools to perform your duties effectively.

Practical Notes

Please confirm all critical details, including exact responsibilities and expectations, on the official application page before proceeding. Ensure you have a complete understanding of the position requirements and compensation details, which are currently listed as £65,000 per year. Verify all information with the official source to avoid any discrepancies.