Thembeka Precious Matimbi

Advise 50-100 customers daily with tailored product recommendations, driving repeat business. Consistently exceed monthly sales targets through strategic upselling, increasing average basket value. Manage stock replenishment and visual merchandising to maintain brand standards and reduce shrinkage. Resolve customer complaints on the floor, maintaining 95%+ customer satisfaction.

Managed executive calendars, scheduled 10+ meetings weekly and prepared accurate minutes. Maintained digital and physical filing systems, improving document retrieval time. Captured data using MS Excel and responded to 25+ customer/email queries daily. Provided marketing and and general admin support across departments.

Assisted with payroll processing, quotations and invoicing for 50+ employees. Managed attendance registers and manned front desk reception for engineering firm. Provided professional telephone support and supported bookkeeping functions. Ensured HR documentation met audit and compliance standards.

Supervised daily store operations and led team of 6+ sales staff to exceed store KPIs Trained and motivated employees on product knowledge, styling and upselling techniques. Managed stock control, floor merchandise and cash up procedures with zero variances. Handled escalated customer complaints, turning negative experiences into loyalty.