Customer Support Specialist
the-global-talent-coSouth Africa - JHBFull TimeToday
SupportTalentReliabilityremotecurated-jd
Job description
Customer Support Specialist at the-global-talent-co.
About the role
Join a growing fitness studio group based in Berlin, Germany, as a remote Customer Support Specialist. You will be the primary contact for members and staff, handling inquiries and providing assistance. This role starts part-time with potential for growth into a full-time position.
Key facts
What you'll do
- Serve as the main point of contact for member inquiries regarding bookings, accounts, and refunds.
- Assist on-site trainers with urgent requests as needed.
- Communicate exclusively through written channels like chat, WhatsApp, and email.
- Uphold the brand's friendly and approachable communication style in all interactions.
- Work flexible hours, primarily during early mornings, evenings, and weekends.
Requirements
- Excellent written English communication skills.
- Strong ability to understand and respond to people with warmth and empathy.
- Capable of making independent decisions with good judgment.
- Reliable and takes ownership of tasks within a small, remote team.
- Comfortable working non-traditional hours, including early mornings, evenings, or weekends.
Nice to have
- Proficiency in German.
Skills & tools
- No specific software experience is required; full training will be provided.
Practical notes
This is a fully remote position offering flexibility within specified coverage times. The role is designed for growth as the company expands.