Tanishq Budhwar

Independently handle end-to-end program management across 15 keys accounts – stakeholder communications, pipeline prioritization, and delivery – for a INR 120L ARR portfolio, running data-driven risk frameworks that reduced churn risk by 20%.
Co-led GTM program design and execution for a new vertical across India - from pilot scoping to full-scale rollout, coordinating across Sales, Product, Ops, and Design teams.
Developed onboarding and enablement assets (process docs, training videos, scripts) used across field teams reducing ramp-up time for new hires.
Designed and deployed SOPs and process templates for customer success and onboarding operations improving delivery speed by 30%.
Track, report and present account performance and operational needs in quarterly business reviews, boosting client NPS by 25% through structured frameworks and corrective action plans.
Oversee site-level performance across PAN India, managing 5 direct and 60+ indirect team members to deliver consistent CX outcomes against weekly and monthly KPIs.

Owned account financials and revenue reporting for the Maharashtra region (₹70L annual revenue), managing 4 Program Managers and 35 indirect team members across partner sites.
Designed and launched a DIY partner onboarding model and asset set cutting new-partner onboarding time from 7 days to 2 days and saving ~₹6L in operational costs - a flagship process initiative.
Built commercial and proposal models for partner institutes to maximise revenue; cross-sold and upsold products across 35+ client schools.
Operationalised transactional BAU processes from scratch; drove 40% efficiency improvement through workflow redesign, automation triggers, and accountability tracking.
Maintained 98% SLA adherence across full CX lifecycle - from partner onboarding and query resolution to escalation and renewal - managing performance through structured dashboards and CRM tracking.
Shared learnings and trained junior team members on account processes and initiatives; awared ‘Outstanding Achiever Q2 2023’; achieved early promotion in recognition of operational impact and account ownership.

Owned BDR process hygiene and pipeline tracking in Salesforce CRM; ensured data integrity across stages for accurate forecasting.
Collaborated on outbound strategy design and product-market messaging; mentored SDRs across verticals on process adherence and performance metrics.

Managed a ₹30Cr portfolio (CASA + FD); acquired 50+ new HNI clients through relationship-led engagement and product cross-sell.
Opened one of the largest new savings accounts for the branch (Initial Payment Cheque: ₹32L); led digital banking adoption initiative at branch level.