Tamara Kachalla

Defined and executed product strategy across two global SaaS platforms, leading product vision, roadmap, and GTM execution, resulting in a 25% activation growth and 18% retention improvement. Managed end-to-end product lifecycle using OKR-driven Agile processes, increasing feature delivery efficiency by 30%. Partnered with engineering, design, and data teams to deliver AI-enabled workflow automation tools.

Built CRM and BI dashboards to track Product Qualified Leads (PQLs), enabling data-backed decision-making across all product functions. Led global product teams to drive cross-functional alignment between the innovation roadmap, user feedback, and commercial goals.

Directed digital transformation initiatives for a consulting firm, deploying ERP-style SaaS systems to optimize corporate operations. Scaled lead generation by 300% through strategic Hub Spot automation and predictive marketing campaigns.

Boosted brand visibility by 7000% within 60 days using data-driven product marketing strategies. Improved internal operational efficiency by 40% via AI-assisted process automation.

Engineered and optimized machine learning-based churn prediction models, boosting predictive accuracy from 52% to 85% for 1,000+ daily users, which improved customer retention by 10%. Developed Mixpanel and Power BI dashboards for cohort tracking, funnel analysis, and detailed KPI reporting to foster a data-driven culture. Identified $100K+ in upsell potential through behavioral segmentation and granular data insights.

Automated data analysis and processing using Python and MLOps principles, increasing operational efficiency by 20% and reducing codebase bugs by 15%. Collaborated with product and engineering teams to prioritize scalable data product features based on user data and business impact.

Assessed organizational IT infrastructure needs, reducing system downtime by 25% via data-driven analysis. Collaborated with technical specialists to deploy infrastructure solutions, improving overall data processing speed by 30%. Managed IT procurement and system integration, cutting overhead costs by 15% through optimized vendor contracts.

Directed technical operations and cybersecurity, achieving 99.9% network uptime through robust policy implementation. Prioritized critical system upgrades, boosting data access efficiency by 40% for over 200 internal users. Oversaw corporate training initiatives and technology budgets, enhancing staff productivity by 20% with the roll-out of new digital tools.

Delivered enterprise desktop and helpdesk support, successfully resolving 95% of 50+ weekly support tickets on first contact. Supported comprehensive system upgrades, reducing technical maintenance delays by 20% for an asset pool of 100+ items. Managed IT documentation and inventory control, improving asset tracking accuracy by 30%.

Controlled IT access management, cutting unauthorized security incidents by 15% using strict protocol enforcement. Prepared data reports and presentations, streamlining internal team updates by 25% monthly. Coordinated scheduling and logistical travel, saving 10 hours per week for the IT Manager and administrative staff.