Customer Care and Payment Support Advocate

About the role

This position involves assisting customers through their entire journey, from initial questions to repayment support. You will be a key point of contact, building trust and understanding through professional and empathetic interactions. The role focuses on helping customers resolve issues and maintain financial wellness with Tala's offerings.

Key facts

What you'll do

• Respond to and resolve customer questions across various channels, including phone, Zalo, email, and web forms.
• Conduct phone conversations to understand customer concerns and offer guidance.
• Interact with customers in a professional, positive, and empathetic manner to foster trust.
• Provide input and suggest improvements to enhance the overall customer experience.

Requirements

• A strong dedication to customer service and helping others.
• Excellent communication, negotiation, and problem-solving abilities, with patience and tact.
• A minimum of 1 year experience in customer service, consulting, call centers, or collections.
• An Associate's Degree or a higher qualification.

Nice to have

• Experience in the Banking, Finance, or Fintech industries.
• A Bachelor's Degree.

Skills & tools

• Zalo