Software Reliability Engineer

About the role

This role focuses on maintaining the availability, scalability, and performance of IT systems within the Subscription Product Engineering organization. You will manage internal subscription and customer lifecycle platforms by implementing automation, monitoring, and reliability practices across production and non-production environments.

Key facts

What you'll do

• Manage CI/CD pipelines and configuration using DevOps automation tools.
• Provision servers and manage infrastructure to ensure scalability.
• Build and maintain dashboards, logging standards, and health checks to monitor service quality.
• Support cloud-native applications, microservices, and APIs.
• Troubleshoot production incidents and perform root cause analysis.
• Assist with operational readiness, including capacity planning and disaster recovery.
• Collaborate with engineering and platform teams to improve resiliency and deployment automation.

Requirements

• Bachelor's degree plus 2 years of related experience, or an equivalent combination of education and experience.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Experience with DevOps practices and integration.
• Proficiency in monitoring, observability, and operational support.

Nice to have

• 2-4 years of relevant work experience.
• Experience in Agile environments.
• Programming skills in C, C#, Java, Perl, Python, Go, or Shell scripting.
• Experience with CI/CD tools such as Jenkins or Cloudbees.
• Proficiency with infrastructure automation tools like Terraform, Ansible, Chef, or Puppet.
• Experience with containerization and orchestration via Docker and Kubernetes.
• Experience with cloud environments and cloud-native migrations.
• Knowledge of monitoring and APM tools such as Splunk, AppDynamics, Dynatrace, Grafana, or Prometheus.

Skills & tools

• DevOps automation
• CI/CD pipeline management
• Cloud-native architecture
• Infrastructure as Code (Terraform, Ansible, Chef, Puppet)
• Containerization (Docker, Kubernetes)
• Observability (Splunk, AppDynamics, Dynatrace, Grafana, Prometheus)
• Programming (Java, Python, Go, C#, Shell, Perl)

Practical notes

• Travel is required for this position.
• This is not a DOT regulated or safety sensitive position.
• Compensation includes an annual stock grant, employee stock purchase plan, 401(k), and access to money coaches.
• Benefits include medical, dental, vision, paid time off, 12 paid holidays, parental leave, tuition assistance, and mobile service discounts.
• T-Mobile provides reasonable accommodations for individuals with disabilities during the application process via ApplicantAccommodation@t-mobile.com or 1-844-873-9500.