Senior Customer Reliability Engineer

About the role

You will join the technical support organization to provide high-level expertise for complex customer issues. This role focuses on bridging the gap between our users and the engineering department to improve product stability and security.

Key facts

What you'll do

• Report to the Manager of Customer Reliability and act as a senior technical resource for customer escalations.
• Collaborate with development engineers to track bugs, feature requests, and technical escalations.
• Create technical training materials, troubleshooting sessions, and documentation for the internal CRE team.
• Maintain and expand the internal knowledge base.
• Triage, reproduce, and document software bugs and enhancement requests.
• Partner with the Escalation Management team to support high-touch client accounts.
• Participate in a scheduled on-call rotation.

Requirements

• 5+ years of experience in a senior technical support or escalation role within container, cloud management, or cloud security sectors.
• Mastery of Kubernetes and Linux environments.
• Proficiency in at least one scripting language such as Bash, Shell, or Python.
• Working knowledge of major public cloud providers including AWS, Azure, and GCP.
• Professional fluency in both English and French.

Nice to have

• Familiarity with Oracle and IBM Cloud.

Skills & tools

• Cassandra, Elasticsearch, Postgres, and Kafka.
• Systems management technologies.
• PaaS tools and cloud management software.
• Application integration.

Practical notes

• Please submit your CV in English.
• Benefits include additional time off for well-being and access to the Modern Health app for mental health support.
• The role includes a competitive compensation package.
• Sysdig is an equal opportunity employer and encourages applications from all backgrounds.