Sr. Solution Engineer & Team Lead

About the role

Symplicity is seeking a player-coach to manage EMEA sales cycles while mentoring a global team of solution engineers. This role balances direct technical sales support with leadership responsibilities to drive growth in the higher education and student services sectors.

Key facts

What you'll do

• Spend 75 percent of your time acting as the primary solution engineer for the EMEA region, managing discovery, demos, and RFPs.
• Spend 25 percent of your time coaching global solution engineers, leading enablement sessions, and refining team standards.
• Partner with account executives to present solutions to university leadership, including VPs of Student Affairs and CIOs.
• Translate complex institutional needs into clear technical requirements and value-based workflows.
• Collaborate with product and marketing teams to improve demo assets and influence the product roadmap based on field feedback.
• Coordinate resources across regions to support deal priority and skill alignment.

Requirements

• Direct operational experience in higher education student services, such as employability, career services, or student affairs.
• Proven track record in enterprise SaaS pre-sales, specifically managing large institutional sales cycles.
• Demonstrated ability to mentor or lead team members in a professional setting.
• Advanced presentation skills with the ability to communicate effectively with senior university executives.
• Ability to travel up to 50 percent of the time.

Skills & tools

• Advanced proficiency in MS Office Suite.
• Strong understanding of cloud-based enterprise software and sales methodologies.
• Ability to learn and utilize internal systems like NetSuite.
• Expertise in workflow design, technical discovery, and solution selling.

Practical notes

• This position requires the ability to work independently under pressure and manage multiple projects simultaneously.
• Candidates must be comfortable building relationships over the phone and proactively communicating project status to internal teams and clients.