RCM Solutions Lead

About the role

This position focuses on applying deep knowledge of healthcare revenue cycle management to shape product strategy and support customer success. You will be the internal authority on revenue cycle operations, ensuring our solutions and communications resonate with industry professionals.

Key facts

What you'll do

• Serve as the primary internal expert on all aspects of the revenue cycle, from initial patient contact through final payment.
• Translate intricate revenue cycle processes into understandable product narratives and solution designs.
• Collaborate with product development teams to guide workflow creation, identify key use cases, and influence the product roadmap.
• Act as a trusted advisor to clients during their onboarding and throughout their engagement with our platform, fostering growth and adoption.
• Develop strong connections with client leaders in revenue cycle, operational managers, and daily users.
• Anticipate and address challenges that might hinder client adoption, working proactively to boost engagement and retention.
• Discover opportunities for expanding client relationships by understanding their objectives, challenges, and changing operational needs.
• Represent the client's perspective internally, ensuring their feedback informs product development, implementation strategies, and market outreach.
• Provide revenue cycle subject matter expertise during important client meetings and executive reviews.
• Participate in sales discussions as a subject matter expert to aid in discovery, solution development, and client education.
• Assist potential clients in understanding how our offerings integrate with their existing revenue cycle operations.
• Address client concerns by grounding discussions in practical, real-world revenue cycle experience.
• Refine sales scripts, talking points, and demonstration narratives to ensure they are accurate and relevant for revenue cycle buyers.
• Evaluate sales messaging against actual operational conditions.
• Contribute to training materials for sales, customer success, and implementation teams.
• Work closely with product operations to align client needs, product capabilities, and market execution.
• Share organized insights from client interactions to inform product and market strategies.
• Offer revenue cycle context to internal teams as required.

Requirements

• Prior experience working within healthcare revenue cycle management or related healthcare operations.
• Familiarity with workflow design, process improvement, or transformation projects.
• Comprehensive understanding of the complete revenue cycle, including eligibility verification, coding, billing, accounts receivable, denial management, and collections.
• Capability to articulate operational concepts clearly to both technical and non-technical audiences.
• Comfort participating in discussions with clients and potential clients.
• A collaborative approach and a low-ego working style.

Nice to have

• Experience in healthcare SaaS, automation technologies, or technology-enabled services.
• Experience supporting sales, product, or client-facing teams.

Skills & tools

• Revenue Cycle Management (RCM)
• Healthcare Operations
• Workflow Design
• Product Strategy
• Customer Success
• Sales Enablement
• Communication
• Problem-Solving

Practical notes

This role is fully remote.