RCM Expert

About the role

Superdial is developing AI-driven automation for healthcare revenue cycle teams. We need an RCM Solutions Lead to be our internal revenue cycle authority, collaborating with Product, Sales, and Go-to-Market teams. This role ensures our product messaging, workflows, and customer interactions accurately reflect actual RCM operations.

Key facts

What you'll do

• Act as Superdial's internal expert for all revenue cycle workflows, covering front-end, mid-cycle, and back-end functions.
• Translate complex RCM processes into clear product positioning and solution narratives.
• Work with Product and Product Ops to shape workflows, use cases, and roadmap contributions.
• Be a strategic partner to customers during onboarding, adoption, and ongoing account growth.
• Build trust with revenue cycle leaders, operational stakeholders, and end users.
• Identify risks to customer adoption and develop solutions to improve engagement and retention.
• Find expansion opportunities by understanding customer goals, challenges, and evolving operational needs.
• Represent the customer internally, ensuring feedback influences product, implementation, and go-to-market decisions.
• Support executive business reviews and strategic customer meetings as the RCM subject matter expert.
• Join sales calls as an expert to assist with discovery, solutioning, and buyer education.
• Help prospects understand how Superdial integrates with their existing revenue cycle operations.
• Handle objections by referencing real-world RCM experience.
• Refine call scripts, talk tracks, and demo narratives for RCM buyers.
• Test sales messaging against operational realities.
• Contribute to enablement materials for Sales, CS, and Implementation teams.
• Partner with Product Operations to align customer needs, product capabilities, and GTM execution.
• Share structured insights from sales conversations to inform product and go-to-market decisions.
• Support internal teams with revenue cycle context as needed.

Requirements

• Experience in healthcare revenue cycle management or related healthcare operations.
• Familiarity with workflow design, process improvement, or transformation initiatives.
• Strong understanding of end-to-end RCM workflows, including eligibility, coding, billing, AR, denials, and collections.
• Ability to clearly explain operational concepts to both technical and non-technical audiences.
• Comfort participating in customer and prospect conversations.
• Collaborative working style.

Nice to have

• Experience in healthcare SaaS, automation, or technology-enabled services.
• Experience supporting sales, product, or customer-facing teams.

Skills & tools

• Revenue Cycle Management (RCM) expertise
• Workflow design
• Process improvement
• Customer relationship management
• Sales support
• Product collaboration
• Go-to-Market (GTM) strategy

Practical notes

• This position is remote, with an option to work hybrid from our NY/SF offices.
• Compensation includes base salary, equity, and benefits.