Support Engineer (EMEA

About the role

Join Supabase, the Postgres development platform, as a Support Engineer. You will be instrumental in providing exceptional developer assistance, helping users navigate and optimize their use of our comprehensive backend services. This role is crucial for ensuring our global community receives timely and effective technical guidance.

Key facts

What you'll do

Respond promptly to all incoming support inquiries, covering a wide range of topics from initial sales questions to advanced technical implementation and performance tuning.

Analyze and categorize support requests, guiding users to relevant documentation, existing solutions, or escalating to specialized internal teams when necessary.

Actively monitor various feedback channels, including GitHub Issues and Discussions, to identify and address user concerns.

Propose and contribute to the development of internal tools that enhance the efficiency and effectiveness of the support process.

Investigate reported issues, develop test cases, and contribute to improving test coverage where applicable.

Requirements

Demonstrated experience of at least 3 years in providing technical support to developers.

Strong command of SQL, with a preference for PostgreSQL, including the ability to construct and understand complex queries.

Excellent command of the English language for clear and effective communication.

Proficiency in using Linux/Unix operating systems and command-line interfaces.

Experience working with GitHub Issues and Discussions.

Nice to have

Familiarity with popular JavaScript frameworks such as React, Vue, and Svelte.

Experience with Node.js development.

A degree in Computer Science.

Database administration experience.

Skills & tools

SQL (PostgreSQL)

Linux/Unix command line

GitHub Issues & Discussions

JavaScript frameworks (React, Vue, Svelte)

Node.js

Practical notes

This is a full-time position requiring 4 10-hour shifts per week, covering weekends within EMEA business hours (08:00-18:00 UTC).

Candidates should ideally be located within European, African, or Middle Eastern timezones to align with the specified shift.

The role covers Friday through Monday based on the UTC schedule, which may vary slightly depending on your local timezone.

We offer a fully remote work environment with a co-working space allowance.

Employees receive stock options (ESOP) and a technology budget for their home office setup.

Comprehensive health insurance is provided, with 100% coverage for employees and 80% for dependents.

The company organizes annual off-site events for team connection and collaboration.

We operate asynchronously, trusting team members to manage their schedules effectively.

An annual allowance is available for professional development and learning opportunities.