Junior Early lifecycle Specialist

About the role

Join SumUp to help new business clients get started with their payment processing tools. You will guide them through the initial steps, ensuring they successfully set up and begin using SumUp products. This role focuses on building strong client relationships from the very beginning.

Key facts

What you'll do

• Assist new clients with the setup and activation of SumUp products like Card Readers, POS Lite/Plus/Pro, and Kiosk.
• Encourage early product usage through activation support, training sessions, and helping clients achieve their first transactions.
• Monitor client activity and proactively contact inactive users to provide assistance and boost their engagement.
• Work closely with sales teams to ensure a smooth transition and consistent onboarding experience for clients.
• Address questions and resolve onboarding issues, escalating complex problems and handling incoming support calls when necessary.

Requirements

• Fluent in English, at a C1 or C2 level.
• Possess strong problem-solving abilities and a proactive approach.
• Excellent communication skills and a genuine desire to assist customers.
• Comfortable working in a dynamic, fast-paced startup environment.
• Eager to work on-site at the Barcelona headquarters.

Practical notes

• Opportunity to collaborate with SumUp teams globally on large-scale fintech products.
• SumUp promotes diversity and inclusion, fostering an environment where all perspectives are valued.
• Benefits include restaurant tickets (Edenred), with breakfast on Mondays and lunch on Wednesdays and Thursdays.
• An annual learning and development budget of €2000 is provided for conferences or further education.
• After three years of employment, employees are eligible for a 30-day sabbatical.
• A referral bonus program is in place for recommending new talent.