Junior Early lifecycle Specialist

About the role

You will manage the initial stages of the merchant journey, ensuring new clients successfully integrate our payment solutions. This position focuses on guiding users through product setup and maintaining high levels of engagement during their first weeks with our services.

Key facts

What you'll do

• Guide new merchants through the activation and setup of Card Readers, POS Lite, POS Plus, POS Pro, and Kiosk systems.
• Encourage product adoption by conducting training sessions and helping users reach their first transaction milestones.
• Track merchant activity and contact inactive users to provide assistance and drive usage.
• Coordinate with sales departments to manage smooth account handovers.
• Handle inbound support inquiries, resolve onboarding issues, and escalate complex technical problems as necessary.

Requirements

• Proficiency in German and English at a C1 or C2 level.
• Ability to solve problems independently with a proactive approach.
• Strong communication skills and a focus on customer service.
• Experience working in a fast-paced startup environment.
• Willingness to work onsite at the Barcelona office.

Skills & tools

• Customer support and relationship management
• Onboarding and product activation
• Troubleshooting and technical inquiry resolution

Practical notes

• Benefits include Edenred restaurant tickets, plus office meals on Mondays, Wednesdays, and Thursdays.
• Employees receive an annual learning and development budget of 2000 Euro.
• A 30-day sabbatical is available after completing 3 years of service.
• The company offers a referral bonus program for new hires.
• Candidates do not need to meet 100 percent of the criteria to apply.