Sudeep Ratn Singh
Dynamic and results-oriented Cloud Infrastructure and DevOps professional with over 20 years of extensive experience in leading transformative initiatives within global SaaS and HCM sectors, targeting senior leadership roles to drive innovation and operational excellence.
Experience
Site Lead (Senior Manager) - Cloud Engineering
UKG India
Noida, India
Owned and scaled the enterprise cloud & DevOps portfolio, defining strategy, target architecture, and operating model across multi-cloud and hybrid environments to improve reliability, agility, and cost efficiency.
Led large-scale cloud transformation initiatives, modernizing platforms, re-architecting workloads, and executing migrations aligned with long-term business and product growth roadmaps.
Established enterprise cloud architecture governance, driving standardized, secure, and resilient global deployments while ensuring regulatory and compliance adherence.
Embedded AI-driven observability, SRE, and automation-first practices, proactively improving system availability, performance, and MTTR for mission-critical platforms.
Transformed DevOps and CI/CD capabilities, enabling faster, safer releases through Infrastructure as Code, pipeline automation, and AI-assisted engineering workflows.
Strengthened cloud security and risk posture by partnering with security, risk, and compliance leaders to enhance threat detection and enable continuous compliance monitoring.
Optimized vendor and partner ecosystems, leading commercial negotiations, performance governance, and innovation adoption to balance cost efficiency with operational excellence.
Aligned cloud investments with business outcomes through close collaboration with executive leadership, product, engineering, and operations stakeholders.
Built and developed high-performing global teams, cultivating leadership depth, accountability, and a culture of continuous improvement and execution excellence.
Senior Advisor - IT Infrastructure
Dell Services
Noida, India
Directed infrastructure strategy and service delivery for enterprise and global clients, supporting availability, performance, and cost objectives.
Led end-to-end project execution, including planning, budgeting, risk management, and delivery governance for complex IT initiatives.
Standardized and improved ITIL-based service management processes, enhancing incident, problem, change, and capacity management maturity.
Managed vendor relationships & procurement, negotiating service levels & ensuring operational continuity across distributed environments.
Advised stakeholders on infrastructure optimization, consolidation, and modernization opportunities.
Built, mentored, and led high-performing technical teams, improving productivity, engagement, and service quality.
Tech Lead
NTPC
Noida
Team Member
JIYOUN Systems Software
Project Trainee
TATA Consultancy Services Ltd.
Education
Maharshi Dayanand University
M.C.A.
National Dairy Research Institute
B.Tech.
Skills
CERTIFICATIONS
Organizational Leadership
Harvard Business School Online
Google Cloud Certified – Generative AI Leader
Azure Security Engineer Associate
PRINCE2 Practitioner
Lean Six Sigma Green Belt
ITIL Foundation Certified
AWS Certified SysOps Administrator
Google Cloud Certified – Professional Cloud Security Engineer
Google Cloud Certified – Cloud Digital Leader
Certified Scrum Master (CSM)
ISO 27001 ISMS Lead Auditor
ISO 9001 Internal Auditor
VMware Certified Professional (VCP 5.1)
Microsoft Certified IT Professional (MCITP 2008)
Citrix XenApp 6.0 Certified
NOTABLE HIGHLIGHTS
Delivered $44M+ USD in cumulative infrastructure cost savings by leading a large-scale migration from private data centers to AWS and GCP, combined with sustained FinOps and vendor optimization initiatives.
Reduced mean time to resolution (MTTR) by 45% by deploying AI-powered observability and AIOps platforms, enabling proactive anomaly detection and automated root-cause analysis across hybrid environments.
Increased software release frequency by 60% while cutting manual deployment effort by 70% through deep modernization of CI/CD pipelines and integration of AI-assisted DevOps workflows.
Accelerated incident response by 35% through the rollout of intelligent virtual assistants for incident triage, significantly improving operational efficiency and support experience.
Recognized with multiple UKG excellence awards, including Courage to Lead and Unlimited Potential, for driving enterprise cloud migration, security hardening, and process transformation initiatives.
Earned Gold, Silver, and Bronze organizational awards for standout contributions in cloud transformation, security improvement, and operational process optimization.
Honored at Dell Services with multiple performance distinctions, including Quality Champion, Star Performer, Certificate of Achievement, and ACES Award, for consistently exceeding delivery, quality, and customer satisfaction benchmarks.
Achievements
Established a cloud governance and operating model that improved cross-team alignment and reduced operational friction by 12%.
UKG India
Introduced standardized SRE metrics and error-budget frameworks, improving service stability and release confidence across 11+ applications.
UKG India
Streamlined infrastructure provisioning and change management processes, reducing delivery timelines by 37%.
UKG India
Enabled organization-wide adoption of AI-assisted operational tooling, improving proactive issue detection across multiple environments.
UKG India
Improved service delivery KPIs through process standardization and operational optimization.
Dell Services
Reduced infrastructure-related escalations by strengthening governance and preventive controls.
Dell Services
Successfully delivered enterprise projects within agreed timelines and budgets.
Dell Services