Staff Product Manager, Dashboard

About the role

The hire will own the strategic evolution of the Stripe Dashboard, defining a long-term vision that ensures the platform remains the definitive power tool for payment specialists globally. They will be responsible for expanding the Dashboard's influence across the entire organization, aligning cross-functional efforts to advance Stripe's core mission of increasing the GDP of the internet. This role requires navigating complex systems to transform the Dashboard into an adaptive, intelligent, and indispensable interface for a diverse spectrum of businesses. The manager will shape the narrative of the product, ensuring that every decision contributes to a more seamless and powerful user experience for millions of operators. They will act as the central orchestrator for information architecture, establishing the structural integrity that allows disparate features to function as a unified whole. A critical part of the role involves partnering deeply with external developers to understand their workflows and embed their needs directly into the strategic roadmap. Ultimately, the hire will be accountable for driving the Dashboard through its next phase of maturity, where personalization and interoperability become standard expectations rather than aspirational goals.

Key facts

What you'll do

• Conduct deep ethnographic research to map the workflows of power users and identify friction points within the current Dashboard interface.
• Architect the information hierarchy and navigation systems necessary to boost user efficiency and accelerate product discovery for complex business needs.
• Define and own the strategic roadmap for a personalized Dashboard experience that adapts to distinct business models and user roles.
• Write the definitive guide for interoperability across the various interconnected layers of the Dashboard, ensuring consistency and clarity for all teams.
• Analyze behavioral data and synthesize findings into narratives that inform decision-making and validate hypotheses for new features.
• Partner with external developers and stakeholders to gather feedback, translating their requirements into actionable product specifications.
• Collaborate with engineering and design teams across multiple time zones to orchestrate the successful launch of high-value, high-impact features.
• Establish and monitor a comprehensive framework of quality and performance metrics to evaluate the success of product initiatives.
• Evaluate emerging technologies and market trends to determine their potential integration into the Dashboard's long-term vision.
• Partner with senior leadership to maintain and elevate standards for scalability, performance, and operational excellence.

Requirements

• Accumulating 10+ years of experience in product management, design, or engineering, with at least 3 years in a senior role making high-level product choices.
• Demonstrating a strong grasp of user interface and user experience concepts and established methods for complex digital products.
• Having technical knowledge of personalization platforms, data structures, and machine learning fundamentals to evaluate feasibility and trade-offs.
• Excelling in written and verbal communication with diverse business, design, and engineering audiences across varying levels of technical depth.
• Showing a history of leading company-wide initiatives that successfully influence technical plans and product direction.
• Proven ability to operate effectively in ambiguous environments, making informed decisions with incomplete data and evolving requirements.
• Commitment to building inclusive products, ensuring accessibility and usability for a global and diverse user base.
• Willingness to travel occasionally to meet with key partners, attend industry events, and engage directly with the Stripe community.

Nice to have

• Holding a belief that rapid software development is superior software, enabling faster learning and iteration.
• Having previously built intricate personalization frameworks that leverage data to drive user-centric experiences.
• Creating structures that manage usage patterns while enabling discovery and serendipity within large-scale applications.
• Forming a distinct perspective on how external applications and third-party tools integrate seamlessly with internal experiences.
• Using social media channels and public forums to communicate directly with users, gathering qualitative insights to inform the product vision.

Practical notes

• This role requires occasional travel to meet with developers, partners, and stakeholders.
• All applicants must pass a standard background check as required by law.
• Employment eligibility verification is required upon hire.
• This position is open to remote applicants across the United States, with specific roles tied to local regulations and tax requirements.