Operations Associate, TaxJar Support

About the role

You will join the TaxJar Support team to assist users with complex financial infrastructure challenges. This role focuses on resolving technical inquiries while identifying ways to improve internal workflows and operational efficiency.

Key facts

What you'll do

• Resolve technical issues for external users regarding TaxJar products.
• Evaluate existing processes to identify and implement improvements that help the organization scale.
• Collaborate with internal departments to refine product messaging and feature development.
• Gain visibility into how diverse businesses utilize Stripe to grow and manage operations.
• Participate in the development of a new team and its internal culture.
• Partner with global operations specialists to manage essential workflows.

Requirements

• Ability to prioritize tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Analytical mindset with a focus on problem-solving.
• Interest in learning technical products and complex internal processes.
• Self-motivated approach to finding solutions for user challenges.
• Experience working in an in-office setting with a focus on cross-team collaboration.
• Humble approach to working with external partners and internal colleagues.

Nice to have

• Previous experience in user support or customer service.
• Background in troubleshooting technical issues.
• History of contributing to process improvement initiatives or projects.
• Experience in user-facing operations.

Skills & tools

• User-first problem solving
• Process management
• Cross-functional collaboration
• Analytical thinking

Practical notes

This position requires working from the Mexico City office. We prioritize candidates who demonstrate a strong ability to work well within a team and manage multiple priorities simultaneously.