Manager, TAM (Greater China)

About the role

Stripe is seeking a leader based in Singapore to oversee and develop the Technical Account Management team focused on the Greater China region. You will manage a high-performing group supporting Enterprise, Direct, and Platform clients while driving operational strategy and service excellence.

Key facts

What you'll do

• Manage and mentor a team of technical account managers handling large-scale user accounts.
• Collaborate with leadership to define the service strategy for complex, high-value client engagements.
• Recruit and develop technical talent to support organizational growth.
• Monitor team performance and provide consistent feedback to ensure professional development and high-quality service delivery.
• Use data and user feedback to identify operational improvements and set team priorities.
• Represent the needs of users within internal Stripe discussions to influence product and service roadmaps.
• Contribute to broader organizational goals, such as refining internal processes, training programs, and hiring policies.

Requirements

• Business-level fluency in Mandarin (written and spoken) for regional user communication.
• Minimum of 10 years of professional experience in technical account management, solutions architecture, customer success, or professional services.
• Background working directly with strategic-level accounts.
• Strong verbal and written communication skills.
• Proven ability to build user trust and maintain high service standards through hands-on leadership.

Nice to have

• Background in the payments industry or fintech SaaS.
• Demonstrated success in leading growth initiatives related to service operations or revenue generation.
• Experience scaling technical support or services teams within fast-growing companies.

Skills & tools

• Technical Account Management
• Strategic Account Planning
• Team Leadership and Mentorship
• Data-driven Operational Strategy
• Cross-functional Collaboration
• Fintech and Payments Domain Knowledge

Practical notes

This role requires the ability to communicate effectively with clients in the Greater China market. Applicants should be prepared to demonstrate a track record of managing high-performing teams and driving service-oriented growth.