IT Support Engineer

About the role

Stripe is seeking a Tier 1 Support Engineer to join the MXC CorpTech Services team in Dublin. This role focuses on providing direct, in-person technical assistance to employees and managing the hardware and software systems that keep the company running.

Key facts

What you'll do

• Resolve technical issues regarding hardware, software, and computer systems via in-person support, Slack, email, and ticketing platforms.
• Manage the physical setup of workstations and perform audits of office peripherals.
• Execute diagnostic routines to identify and fix technical problems, including basic troubleshooting of scripts and automation.
• Maintain and support SaaS platforms such as Google Workspace, Zoom, Slack, JIRA, and Confluence.
• Provision laptops for new hires and manage fleet upgrades.
• Oversee IT asset management and maintain accurate inventory records.
• Support office-wide technology including printers, room schedulers, and Zoom Rooms.
• Create and update technical documentation for both internal teams and general staff.
• Participate in on-call rotations as required.
• Assist with the onboarding and training of new employees and contractors.

Requirements

• Minimum 2 years of experience in an IT HelpDesk role.
• Proficiency with Apple hardware and software.
• Experience managing Google Workspace, Slack, Zoom, and Atlassian tools like JIRA and Confluence.
• Ability to troubleshoot and execute scripts in languages such as Python, Bash, or Ruby.
• Familiarity with endpoint management and imaging tools like JAMF, Munki, Chef, or DEP.
• Strong communication skills and a customer-service oriented mindset.
• Ability to work independently and manage project priorities.

Skills & tools

• Hardware: macOS, Chrome OS, iOS, printers, Zoom Rooms.
• Software: Google Workspace, Slack, Zoom, JIRA, Confluence.
• Scripting: Ruby, Bash, Python.
• Management: JAMF, Munki, Chef, DEP.

Practical notes

This position requires regular in-person attendance at the Dublin office to support staff and manage physical equipment. Candidates should be prepared to handle both routine support tickets and broader infrastructure projects.