Full Stack Engineer, Support Experience

About the role

Stripe builds financial infrastructure for businesses ranging from startups to global enterprises. This role sits within the Support Experience Engineering organization, focusing on the systems that allow support agents to assist millions of users worldwide.

Key facts

What you'll do

• Develop and support full-stack infrastructure and user-facing tools used by support agents for real-time issue resolution.
• Extend live channel integrations, including voice and messaging, with a specific focus on expanding support for platforms in Greater China.
• Coordinate with third-party providers to integrate new communication channels.
• Troubleshoot and resolve production issues across the entire technical stack.
• Partner with internal teams to build features at scale while refining engineering standards and internal tooling.
• Work within a distributed and hybrid team environment.

Requirements

• 5+ years of professional software engineering experience.
• Native fluency in Mandarin.
• Proficiency in full-stack development, specifically with React and Ruby.
• Ability to communicate effectively with both technical and non-technical partners.
• Capability to work independently and make progress in ambiguous environments.
• Experience working as a generalist across various technology stacks.
• Strong focus on user empathy and customer-centric problem solving.

Nice to have

• Experience building or integrating third-party platform APIs, specifically in customer support or communications.
• Background in real-time communication systems or messaging infrastructure.
• Proven technical leadership on complex, high-impact projects.
• Practical knowledge of cloud-based services including gRPC, GraphQL, Docker, Kubernetes, and AWS.

Skills & tools

• React
• Ruby
• gRPC
• GraphQL
• Docker
• Kubernetes
• AWS