Executive Engagement Lead, Office of the CRO

About the role

This role is the first dedicated executive engagement hire within the Office of the CRO, focusing on how Stripe's most senior revenue leader engages with external parties. You will shape the strategy and content for the CRO's interactions with users, partners, and the executive community. This position directly influences high-stakes moments for Stripe's top revenue executive.

Key facts

What you'll do

• Manage the CRO's strategic customer relationships, ensuring external time is purposeful and aligned with key users and partners.
• Oversee the entire executive briefing process for the CRO's strategic user and partner meetings, synthesizing critical information for preparation.
• Develop programs to make executive engagement a repeatable process for the GTM organization, including executive sponsorship and C-suite event frameworks.
• Maintain a comprehensive view of how the entire Stripe executive team connects with the most critical user accounts, identifying and addressing any relationship gaps.
• Translate CRO engagement standards into scalable frameworks and playbooks for the broader GTM leadership team, elevating executive engagement across the organization.

Requirements

• 6+ years of experience in sales, executive engagement, strategic customer programs, chief of staff, or management consulting, with direct involvement with C-suite executives.
• Exceptional written communication skills, capable of producing executive-level materials without revision.
• Proven track record in designing and implementing engagement programs, frameworks, or operating rhythms from inception.
• Demonstrated ability to build trust with senior stakeholders, navigate ambiguity, and align teams without relying on positional authority.
• Experience actively contributing to the preparation of senior executives for critical customer meetings.
• High executive presence, representing the Office of the CRO both internally and externally.

Nice to have

• Prior experience as a chief of staff, executive advisor, or in strategic programs supporting a CRO, CEO, or similar C-suite executive at a high-growth technology company.
• Experience designing and executing executive customer programs, such as executive advisory councils or C-suite roundtables.
• Track record working with enterprise accounts at the executive level, understanding C-suite motivations and relationship development.
• Familiarity with Stripe's GTM motion, products, and the enterprise sales cycle.
• Experience at a top-tier management consulting firm or investment bank with significant client-facing and executive communication responsibilities.
• Comfort using data and CRM tools to inform engagement strategy and monitor relationship health across strategic accounts.

Skills & tools

• CRM tools (for engagement strategy and tracking)