Srinivasa Reddy Ch
Certified Atlassian Jira Administrator (ACP-120) with 7+ years of experience managing Jira, Confluence, Bitbucket, and Jira Service Management across Data Center and Cloud environments. Specialized in workflow automation, migrations, integrations, and enterprise-level administration. Proven ability to improve system efficiency, reduce operational overhead, and support large-scale Agile teams.
Experience
Application Analyst II / Atlassian Administrator
Numeric Technologies
Working as Team Lead for a 9-member operations team, managing daily activities, workload distribution, incident resolution, and ensuring SLA compliance.
- Administer Jira, Confluence, and Jira Service Management in multi-environment setup (Dev, QA, Prod).
- Execute upgrades, migrations, and ensure plugin compatibility.
- Designed advanced workflows, automation rules, and governance processes.
- Led Data Center to Cloud migration initiatives.
- Integrated Jira with enterprise systems including AD, LDAP, Azure.
- Managed plugin lifecycle (Zephyr, Xray, Email This Issue, DevOps tools).
- Built dashboards, JQL filters, and reporting solutions.
- Provided production support, RCA, and system health monitoring.
Jira & Confluence Administrator
PERSOLKELLY
- Implemented Jira Service Management with SLAs, request types, and queues.
- Configured workflows, permissions, schemes, and custom fields.
- Migrated Zephyr to Xray and handled plugin optimizations.
- Created Agile boards and reporting dashboards.
- Managed user access via AD integration and performed UAT testing.
Associate Analyst
SLP Technologies
- Administered Jira and Confluence including upgrades and configurations.
- Developed workflows, screens, permission schemes, and automation.
- Managed Agile processes, sprint boards, epics, and reporting.
- Installed plugins, optimized performance, and handled support tickets.
- Configured Bitbucket integrations, hooks, and CI/CD pipelines.
Education
JNTU Kakinada
B.Tech
Skills
Atlassian Certification
Atlassian Certified Jira Administrator (ACP-120)
Key Achievements
Successfully completed multiple Atlassian cloud migrations.
Automated workflows improving operational efficiency.
Enhanced system performance and reduced recurring incidents.
Delivered training for users and new team members.