T Srikrishna

Collaborate with stakeholders to understand requirements and help define the product roadmap. Manage and prioritize the work list based on customer value and business impact. Create, clarify, and refine user stories and requirements based on the priority of features and issues.

Work closely with both technical and business teams to make sure the product meets the agreed‑upon expectations and quality standard. Improving overall mobile banking adoption at account opening by 45%.

Managed a digital on-boarding journey to enhance customer service, with refinements based on user feedback. Automated various checks and improved TAT by 15% and reduced manual checks in the journey by 35%. Optimized digital account opening by integrating multiple cross-sell products, Credit card, Insurance, FD increasing product penetration by 20% and product holding by 1.4X in 9 months. Collaborate with stakeholders in market research and impact analysis to develop business requirements into detailed user-stories, technical requirements and acceptance criteria and document BRD’s.

Partnered with cross-functional teams to align on development release plans and optimize backlog prioritization. Ideation of additional features such as the Digital Joint account, DIY and Hybrid account opening journeys. Led a 7-member centralized desk to resolve on-boarding issues and enhance efficiency.

Conducted qualitative analysis of patents and patent portfolios by performing Evidence-Of-Use studies by analysing products used in the market that are infringing on the patent of interest. Designed detailed reports and presentations based on the results of the infringement search enable decision making.