Sriharsha Kp
Experienced Professional with over two decades of working experience across industries like ITES. Hospitality & Service sectors in Complete Administration with BPOOperations,SalesandBusinessDevelopment,Marketing,HROperationsinEcommerce & Service Industries.
Strong analytical skills coupled with an impressive commitment to excellence andanabilityto drive efficiencyand financial performance improvements in the organization with employee engagement and satisfaction.
Experience
Center Head
Alpen Staffing Services Pvt Ltd.
Mysore
Campaigns: Operations (Recruitment, HR, Administration), New Client Onboarding, Client RelationshipManagement,Marketing,Trainings, Center Operations.
Managing Complete Operations. Handling Complete Pan India Operations.
Center Head
Hexagon Talent Advisors.
Mysore
Campaigns: Operations (Recruitment, HR, Administration), New Client Onboarding, Client RelationshipManagement,Marketing,Trainings, Center Operations.
Managing Complete Operations.
Sr. Manager-Talent Acquisition (South India)
Aspino HR Services Pvt Ltd.
Mysore, India
Campaigns: Operations (Recruitment, HR, Administration), New Client Onboarding, Client RelationshipManagement,Marketing,Trainings, Center Operations.
Assistant Vice President. (AVP)
Adept Skills Pvt Ltd
Bangalore, India
Campaigns: Marketing, Skill Development Project Initiatives, Trainings (Soft skills, Personality development, Communication Skills, Life Skills, Medical billingtrainingBasics)CenterOperations(Operations,Marketing,HR,Administration)
Manager Operations & Vendor Management.
Conzulere Solutions Pvt Ltd
Mysore
Campaigns: Customer Care, Lead Generation Campaign,Financial advising domain (BPO), SalesSupport, Tele sales domain.
Operations & Vendor Manager (India Operations).
SHIRO Technologies Pvt.Ltd. (SHIRO BPO Services)
Mysore
Campaigns: US based Mortgage Backend Data Processing(KPO)
Operations Manager (India Operations).
INVSOL (Investing Solutions Ltd)
Mysore, India
Campaigns: UK based Property Development and Management(KPO)
Assistant Manager Operations.
BIGBYTE BPO SERVICES PVT LTD
Mysore, India
Campaigns: UK Outbound, US Inbound and Domestic Telecom
Customer Service Associate, Operations Coordinator, Executive Escalations Specialist.
DELL International Services
Bangalore, India
Education
University Of Mysore
B.Sc
Skills
MajorCareerOriented Rolesand Responsibilities Handled
Handled complete recruitment operations in Ecommerce/ITES/Retail sectors- South India
A wide array of experience in Handling Different Departments and also renderingSupport with respect to Recruitment, HR day to day Aspects, Training, Quality and also as an HR business partner to align our HR initiatives and functions withbusiness objectives and business needs.
Duties include aligning staff to businessobjectives, recruiting the right talent, enhancing staff performance, supportingemployee development, enhancing recruitment efforts, planning strategic HRinitiatives, Communication with Client HRBP team, running orientation and onboardingprocesses,communicating roleexpectations, designing successionplans, maintaining staff relations, managing internships, updating policies and practices, and overseeing wellness and health initiatives rendering expertise in overall HR & Administration.
Handled a Spectrum fordifferent Verticalsof Business,Voiceand Non-Voice.
As aTeam Builder,whereinIhave contributedas well asmentored an Average Teams consisting of 100 Plus Agents and 5 Team Leaders, 2 Assistant Managers and 1Deputy Manager.
Call calibrations & feedback sessions Spectrum fordifferent Verticalsof Business,Voiceand Non-Voice.
Shrinkage,Outage,Shift Adherence, RosterManagement &Leave Management.
Achieving SLA's, SPDs andMTDs.
ClientInteractions, Escalationsand Coordination.
Marketingmanagement, handledtrainingteamand trainingworkshops. SkillDevelopment Arena (GovtProjects facilitation preprocess)
CSRassistanceon training programswith industries.
ExtraCurricular Activities& Hobbies
Sports
Cricket &Football &Music