Product & Regulatory Operations Manager

About the role

Spotify's Legal team is expanding to tackle the unique challenges that arise as we grow in a rapidly evolving industry. With our presence in over 184 countries, we encounter new legal considerations daily. The Product & Regulatory team plays a crucial role in ensuring that Spotify adheres to global regulations while fostering user safety and trust.

Key facts

What you'll do

• Oversee and enhance the document management system for the Product & Regulatory team, ensuring compliance records are organized and easily accessible.
• Establish and maintain practices for regulatory monitoring, tracking legislative changes and managing regulatory calendars to keep the team informed.
• Handle the entire process for updating terms of service and policies, coordinating drafts, reviews, approvals, and publication schedules.
• Lead special projects and cross-functional initiatives for the Product & Regulatory Legal team, managing workstreams from initiation to completion with defined milestones.
• Assist in preparing responses to regulatory requests for information and audits by gathering materials and coordinating inputs across various teams for timely submissions.
• Create and maintain internal playbooks, process documentation, and communications to ensure compliance workflows operate efficiently.
• Collaborate with Product, Trust & Safety, and Engineering teams to ensure operational controls and reporting processes align with active regulatory programs.
• Identify areas for operational improvement and implement strategies to enhance the team's management of regulatory tasks.

Requirements

• Minimum of 5 years of experience in operations, program management, or legal operations within a technology, digital platform, or media setting.
• Knowledge of online platform regulations (such as DMA, DSA, UK OSA, AUS OSA, COPPA) is beneficial but not mandatory; a willingness to learn is essential.
• Demonstrated project management skills with the ability to manage multiple deadlines, align stakeholders, and drive projects to successful completion.
• Strong communication skills to effectively gather information, brief senior stakeholders, and coordinate with cross-functional partners.
• Resourceful and proactive in problem-solving, with the ability to create processes independently.
• Proficient in document management and knowledge organization, capable of building the necessary operational framework for the team.
• Comfortable working with global teams across different time zones in a dynamic and sometimes ambiguous environment.
• Familiarity with project management tools such as Jira, Asana, or Notion, with a preference for structured execution over ad-hoc approaches.

Where You'll Be

This position is based in New York, NY, allowing for a flexible work arrangement. While some in-person meetings are required, the role supports working from home.

The salary range for this position in the United States is $125,701 - $179,574, in addition to equity options. Benefits include health insurance, six months of paid parental leave, a 401(k) retirement plan, a monthly meal allowance, 23 paid vacation days, 13 paid flexible holidays, and paid sick leave. These figures may be subject to future adjustments.

Spotify is committed to being an equal opportunity employer. We welcome individuals from diverse backgrounds and experiences, as we believe that our differences drive innovation and creativity. Your unique perspectives are vital to our mission of transforming how the world engages with audio.

At Spotify, we prioritize inclusivity and accessibility throughout our recruitment process. We provide options for reasonable accommodations during interviews and are dedicated to supporting your needs. If you require assistance at any stage of the application or interview process, please reach out to us.

We may utilize AI tools to aid in various aspects of the hiring process, such as reviewing applications and assessing responses. However, these tools are designed to support our recruitment team and do not replace human judgment. Final hiring decisions are made by our team. For more information about how your data is handled, please contact us.