Key Account Manager - E-commerce & Payments
Spin CareersCiudad de México4d ago
remotecurated-jd
Job description
Key Account Manager - E-commerce & Payments at Spin Careers.
About the role
Spin is a FEMSA business unit focused on simplifying financial and digital interactions for users. This role involves managing strategic accounts within the NetPay ecosystem to drive commercial expansion and long-term client value.
Key facts
What you'll do
- Develop and oversee a portfolio of AAA and AA accounts.
- Create and execute strategies for retention, cross-selling, and up-selling to increase revenue per client.
- Monitor account health to proactively mitigate churn.
- Serve as the primary liaison between clients and internal departments including product, operations, tech, and growth.
- Identify market trends and value-added partnerships to expand product penetration.
- Manage high-pressure situations and complex escalations.
- Build and maintain relationships with C-level stakeholders.
- Conduct business reviews and present data-driven narratives to clients.
Requirements
- 5 to 7 years of experience in Key Account Management or B2B/B2B2C consultative sales.
- 4 years of experience in e-commerce services such as payment gateways, online store platforms, or risk control.
- Bachelor degree in Business Administration, Finance, Economics, Industrial Engineering, International Business, or related fields.
- Proven track record of negotiating with C-level executives and managing high-revenue quotas.
- Expertise in acquisition models including discount rates, POS, revenue share, and interest-free installments.
- Ability to analyze transactional dashboards and identify consumption trends.
- Experience coordinating basic technical integrations.
Skills & tools
- CRM: Advanced proficiency in platforms like Salesforce or HubSpot.
- Data Analysis: Intermediate to advanced Excel skills including pivot tables and database management, plus familiarity with BI tools.
- Presentations: Proficiency in PowerPoint or Google Slides.
- Communication: Strong storytelling abilities and executive-level presentation skills.
Practical notes
Spin promotes a diverse and inclusive workplace. We provide equal opportunities regardless of race, national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.