Manager, Spaceport Events

About the role

This leadership position oversees various food service operations and event management for the SpaceX Hospitality team. You will ensure high standards for all guest services, staff supervision, and quality control across multiple venues. This role involves direct collaboration with Hospitality leadership to enhance customer interactions and operational efficiency.

Key facts

What you'll do

• Set and maintain high standards for all event operations, ensuring consistent service and guest satisfaction.
• Manage and optimize the JIRA ticketing system for all hospitality requests, including events, catering, and tours, to improve efficiency.
• Lead the creation and management of catering reports for all food venues and event spaces, using data for operational improvements.
• Direct the development and execution of detailed service plans, timelines, and schedules for seamless delivery across multiple outlets.
• Design and implement training programs for customer service, allergen awareness, and nutritional knowledge, tracking their effectiveness.
• Oversee performance management for hospitality staff, providing feedback and supporting development plans.
• Work with other Hospitality leaders to coordinate services in shared spaces, integrating with existing operations.
• Develop and implement systems to improve team time management, productivity, and operational efficiency.
• Champion and enforce strict food safety practices, ensuring compliance and a culture of safety.
• Oversee and maintain accurate record-keeping logs, ensuring compliance and operational integrity.
• Facilitate clear communication between staff and leadership regarding team and operational needs.
• Create and scale training materials for consistent onboarding and development across Hospitality roles.
• Lead the training and development of all Hospitality team members.
• Manage staff scheduling and coverage, including rotations and breaks, to maintain operational excellence.
• Direct the setup, execution, and breakdown of services and events, seeking efficiency improvements.
• Manage inventory by monitoring levels, forecasting needs, and implementing controls to minimize waste.
• Manage vendor relationships, including order placement, delivery coordination, and resolving quality issues.

Requirements

• High school diploma or equivalent certificate.
• 10 or more years of experience in the food service industry.
• 5 or more years of leadership experience.
• Ability to lift heavy items up to 25lbs without assistance.
• Ability to stand for extended periods, up to 8-12 hours per day.
• Capable of frequent bending, stooping, and lifting throughout the entire shift.
• Availability to work all shifts, including overtime, weekends, and holidays as needed.
• Must participate in internal leadership and development training.
• Must obtain or already possess a TX Food Manager Certification.
• Must obtain or already possess a TABC certification.
• Must be a U.S. citizen, lawful permanent resident, refugee, or asylee due to ITAR requirements.

Nice to have

• 7 or more years of leadership experience with a focus on event planning and management.
• Experience launching new operations or creating operational procedures from scratch.
• Comprehensive understanding of managing teams in fine dining, upscale, casual, and quick-service restaurants.
• Advanced interpersonal, oral, and written communication skills.
• Advanced time management skills.
• Advanced understanding of food safety and sanitation practices.
• Advanced knowledge of food service systems, ordering, and inventory.
• Proficiency with Microsoft Office.
• Proficiency with allergen identification and dietary restrictions.
• Proficiency with beverage service, including beer, wine, and spirits.
• Demonstrated high level of professionalism.
• Experience in a corporate environment.
• Proficiency with HR best practices.
• Experience leading groups of 25 or more staff members.

Skills & tools

• JIRA
• Microsoft Office

Practical notes

Training for TX Food Manager Certification and TABC certification will be provided internally if needed.