Sovona Batabyal
Results-driven Tax Operations Analyst with experience in federal and state payroll tax filing, tax-notice resolution, and compliance. Skilled in analyzing data to identify root causes, coordinating with IRS and state agencies, and ensuring accurate, on-time payroll tax reporting.
Proficient in Excel, SAP, and Oracle, with a strong focus on process improvement, client satisfaction, and operational efficiency.
Experience
Tax Operations Analyst
Paychex Inc
Bangalore, India
Managed end-to-end filing and reconciliation of original and amended tax returns (W-2s, 1099s, 941s) for Federal, State, SUI, and Local agencies, consistently meeting 2-week SLA with 100% accuracy. Prepared tax returns, performed reconciliations, and resolved complex payroll tax notices from IRS and State agencies using Oracle and Core Advance systems.
Reconciled wage and tax data for 300+ clients, reducing quarterly discrepancies by 25% through collaboration with payroll and finance teams. Identified workflow inefficiencies and implemented automation and scalable SOPs through cross-functional collaboration.
Education
Vidyasagar University
Master of Science
Raja Narendra Lal Khan Women’s College
Bachelor of Science
Skills
KEY ACHIEVEMENTS
Best Year-End Performer
Recognized at Paychex for exceeding performance benchmarks.
Error Reduction
Reduced error rate in Amended Tax Filings by 35% through proactive quality control processes.
Operational Efficiency
Initiated an automated tracking dashboard in Excel, improving filing visibility for the leadership team and eliminating over 10 hours of manual reporting per month with support from the Reporting Analyst team.
PROJECTS
FEIN Payroll Tax Compliance & Reconciliation
Managed quarterly tax reconciliation projects by auditing the FEIN-specific payroll data, reducing filing discrepancies and potential IRS penalties by 15%.