Technical Account Manager

About the role

You will serve as a key technical advisor for our Global Strategic Accounts, helping major advertisers optimize their results using our AI-driven advertising platform. This position bridges the gap between sales, product, and customer success teams to manage the full lifecycle of our clients.

Key facts

What you'll do

• Collaborate with strategic partners to identify and secure new business and expansion opportunities.
• Run technical discovery sessions to map out client objectives, workflows, and success metrics.
• Create and pitch custom solution plans that utilize our platform features to meet client needs.
• Provide product demonstrations and walkthroughs for both technical and non-technical stakeholders.
• Act as a primary technical consultant throughout the sales cycle to ensure successful adoption.
• Work with Customer Success Managers to execute structured onboarding for new accounts.
• Lead training, configuration support, and enablement sessions to drive faster time-to-value.
• Coordinate with Product, Engineering, Sales, and Customer Success to troubleshoot issues and provide feedback for future product development.

Requirements

• Experience in technical account management, solutions consulting, sales engineering, customer success, or onboarding.
• Background in managing customer engagements across the full lifecycle, including pre-sales and post-sales.
• Ability to perform discovery and turn requirements into scalable, practical solutions.
• Strong presentation and communication skills for diverse stakeholder groups.
• Experience delivering training or enablement programs to improve adoption.
• Proven problem-solving skills with a consultative mindset.
• Ability to balance technical depth with commercial goals.
• Experience with digital advertising platforms such as Meta, Google Ads, or DSPs.
• Ability to discuss technical concepts, integrations, data flows, and workflows with clients.

Nice to have

• Experience working with large global accounts, enterprise customers, or agencies.

Skills & tools

• Digital advertising platforms (Meta, Google Ads, DSPs)
• Technical discovery and solution design
• Customer onboarding and enablement
• Cross-functional collaboration (Product, Engineering, Sales)
• Presentation and training delivery

Practical notes

• Smartly employs over 750 people across 24 locations in 13 countries.
• Benefits include healthcare packages, mental health services, paid holidays, family leave, and equity options.
• The company operates on a flexible hybrid model with the option to work abroad for up to 30 days per year.