Senior Customer Success Manager
SmartlyUK1w ago
Customer Successremotecurated-jd
Job description
Senior Customer Success Manager at Smartly.
About the role
Smartly is hiring a Senior Customer Success Manager to oversee a portfolio of advertisers within the Benelux region. You will act as a primary advisor for clients, helping them optimize their digital marketing strategies while serving as a bridge between their needs and our internal product development teams.
Key facts
What you'll do
- Manage a personal book of business, providing daily support and strategic guidance to advertisers.
- Assist clients in scaling budgets, improving campaign performance, and reducing manual operational tasks.
- Develop deep expertise in specific industry verticals such as e-commerce, travel, classifieds, and mobile applications.
- Maintain comprehensive knowledge of the Smartly platform and broader paid social advertising trends.
- Cultivate relationships with key partners including Meta, Pinterest, Snapchat, and TikTok.
- Facilitate feedback loops between customers and the Smartly product team to influence development.
Requirements
- Minimum of 3 years of experience in paid digital advertising across platforms like Meta, Pinterest, Snapchat, TikTok, Google, or programmatic channels.
- Proven background in a customer-facing or success-oriented role.
- Ability to analyze data and translate findings into clear, actionable insights for clients.
- Proficiency in communicating complex technical concepts to various stakeholders.
- Fluency in English with strong verbal and written skills.
- Willingness and ability to travel for industry events and client meetings.
- Capacity to work from the London office at least 3 days per week.
Nice to have
- Previous experience working with the Smartly platform.
- Familiarity with Smartly or similar advertising technology competitors.
Skills & tools
- Paid social advertising platforms (Meta, Pinterest, Snapchat, TikTok)
- Google Ads
- Programmatic advertising
- Smartly platform
- Data analysis and strategic consulting
Practical notes
This role requires a hybrid presence at our Tottenham Court Road office. Applicants should be prepared to travel as needed for professional conferences and client engagements.