Senior Customer Success Manager

About the role

You will manage and grow a dedicated market, providing strategic guidance to help clients optimize their digital advertising. This role acts as a primary bridge between advertisers, Facebook, and our internal product development teams.

Key facts

What you'll do

• Oversee and nurture a portfolio of client accounts through daily engagement and digital marketing expertise.
• Partner with clients to refine marketing strategies, troubleshoot campaign performance, and resolve manual workflow issues.
• Take ownership of your target market growth, building expertise in sectors such as e-commerce, travel, mobile apps, and classifieds.
• Maintain deep knowledge of the Smartly platform and Facebook advertising to provide effective solutions for client challenges.
• Cultivate strong, long-term relationships with both clients and representatives at Facebook.
• Work with other Customer Success Managers and product teams to provide consistent feedback on platform performance.

Requirements

• Over 5 years of account management experience within B2B SaaS companies or relevant agencies, ideally in digital marketing.
• Ability to explain complex concepts clearly and provide consultative advice that improves client results.
• Professional proficiency in English (written and spoken) and fluency in Spanish.
• Willingness and ability to travel for industry events, conferences, and client meetings.

Skills & tools

• Smartly platform
• Facebook advertising
• B2B SaaS account management

Practical notes

• All applications, interviews, and internal communications are conducted in English. Please submit your resume and application in English.
• Benefits include IMSS (public healthcare for you and your family), INFONAVIT (housing savings fund), FONACOT (access to personal loans), and a monthly work-from-home stipend of 1,000 MXN.