Customer Success Manager
SmartlyMexico4w ago
Customer Successremotecurated-jd
Job description
Customer Success Manager at Smartly.
About the role
You will own a portfolio of clients, acting as their primary consultant to drive growth and platform adoption. This role requires you to bridge the gap between advertiser needs and product development while managing the full lifecycle of your assigned market.
Key facts
What you'll do
- Manage and grow a dedicated book of business through daily client communication.
- Optimize digital marketing strategies by addressing campaign performance, budget scaling, and manual process improvements.
- Develop deep expertise in specific sectors such as e-commerce, mobile apps, travel, or classifieds.
- Maintain comprehensive knowledge of the Smartly platform and broader social advertising trends.
- Foster long-term relationships with clients and partners at Facebook.
- Provide consistent feedback to the product and engineering teams to influence platform evolution.
Requirements
- 4+ years of experience in account management, customer success, or similar client-facing roles within B2B SaaS or digital marketing agencies.
- Professional proficiency in English (written and spoken) and fluency in Spanish.
- Ability to explain complex technical concepts clearly and provide consultative advice.
- Willingness to travel for industry events, conferences, and client meetings.
- Results-oriented mindset with a focus on meeting commercial targets and productivity goals.
- Strong organizational skills and the ability to learn new tools quickly.
Skills & tools
- Paid social advertising (Facebook, TikTok, Pinterest, Snapchat).
- B2B SaaS account management.
- Data analysis and insight translation.
- Consultative sales and relationship management.
Practical notes
- Application requirement: You must submit your resume and application in English.
- Benefits: Includes IMSS (public health coverage for you and your family), INFONAVIT (housing savings fund), and FONACOT (access to personal credit).
- Remote support: Monthly stipend of 1,000 MXN provided for home office expenses.
- Work environment: This is a hybrid position.