Creative Specialist

About the role

Smartly is hiring a Creative Onboarding Specialist to help designers unlock the full potential of the company's Creative Suite. You will lead training initiatives, support customer-facing teams with expert creative guidance, and ensure smooth integration between Smartly's tools and standard design software. This role directly influences product adoption, customer satisfaction, and retention.

Key facts

What you'll do

• Serve as the primary expert on Smartly's Creative Suite, advising Customer Success, Sales, and Product teams on advanced creative workflows
• Collaborate with Customer Success on pitches, demos, and exploratory discussions around creative capabilities
• Design and run training programs, workshops, and best practice sessions for designers at all experience levels
• Lead live demonstrations, both virtual and onsite, showing how Smartly integrates with Adobe Creative Cloud, Figma, After Effects, and similar tools
• Work cross-functionally to identify recurring creative challenges, skill gaps, and opportunities to boost user adoption
• Produce documentation, how-to guides, video tutorials, and templates that support self-directed learning
• Track training effectiveness through adoption rates, retention figures, and customer feedback, then refine programs accordingly
• Monitor design trends, creative software updates, AI applications in creative work, and advertising best practices to keep training content current

Requirements

• Minimum 4 years of hands-on design experience in digital advertising, graphic design, UI/UX, illustration, or motion design
• Strong proficiency in Adobe Photoshop, Illustrator, Figma, and After Effects
• Familiarity with HTML5 and other creative tools
• Demonstrated experience training advanced learners on creative or technical topics
• Ability to explain and demo complex creative concepts to experienced designers
• Deep understanding of end-to-end creative workflows, particularly in digital advertising and campaign production
• Customer-oriented mindset with comfort leading designer-to-designer conversations
• Capable of juggling multiple projects independently in a fast-moving environment
• Degree in Graphic Design, UI/UX, or a related discipline, or equivalent practical experience

Nice to have

• Experience with LMS platforms or content creation tools

Skills & tools

• Adobe Photoshop
• Adobe Illustrator
• Adobe After Effects
• Figma
• HTML5
• Creative Suite by Smartly
• Training and workshop facilitation
• Documentation and tutorial development

Practical notes

• Smartly manages creative and media for 700+ brands globally, handling $6B in ad spend across Facebook, Google, Instagram, Pinterest, Snap, and TikTok
• The platform powers more than 800 billion impressions and generates over 300 billion creatives each year
• Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies
• Team of 750+ employees across 60+ nationalities working in 13 countries