Associate Customer Success Manager

About the role

You will join the Global Strategic Accounts team to assist our largest clients in managing and scaling their digital advertising efforts. This position involves hands-on technical work with our creative and automation tools to ensure campaign success and platform adoption.

Key facts

What you'll do

• Partner with leads and managers to provide operational support for enterprise accounts.
• Handle onboarding, training, and quarterly business reviews to maintain high platform retention.
• Align our technology with client goals to identify growth opportunities.
• Manage campaign setup, optimization, and performance tracking across Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Analyze campaign data to provide actionable recommendations.
• Create and maintain performance dashboards to ensure data visibility.
• Master our creative, automation, and data integration tools.
• Provide feedback to our product and engineering teams to influence future updates.
• Document best practices and workflow improvements to increase efficiency.

Requirements

• 1 to 3 years of experience in ad tech, media operations, marketing analytics, or customer success.
• Proven ability to optimize and analyze paid media campaigns on social or programmatic platforms.
• Strong proficiency in Excel, PowerPoint, and business intelligence tools for data storytelling.
• Excellent organizational and communication skills for managing multiple workstreams.
• Ability to work mid-shift hours to support EMEA-based accounts.

Skills & tools

• Paid social platforms: Meta, TikTok, Pinterest, Snap, Reddit.
• Programmatic platforms: DV360, The Trade Desk, Google Ads.
• Data visualization and reporting tools.
• Excel and PowerPoint.

Practical notes

• This is a hybrid role.
• You must be available for mid-shift hours to align with EMEA time zones.