Principal Product Manager, Loyalty

About the role

You will lead the product strategy for our loyalty initiatives, focusing on how we retain and engage travelers across our global platform. This role involves defining the vision for user retention and building features that encourage long-term interaction with our travel services.

Key facts

What you'll do

• Develop and execute the product roadmap for loyalty programs and user retention features.
• Collaborate with engineering, design, and data science teams to build and refine loyalty-focused tools.
• Analyze user behavior data to identify opportunities for increasing repeat usage of the platform.
• Manage the end-to-end product lifecycle for loyalty-related projects from initial concept to deployment.
• Communicate product strategy and performance metrics to senior leadership and stakeholders.

Requirements

• Proven experience in product management, specifically within consumer-facing digital platforms.
• Strong background in data-driven decision making and performance analysis.
• Ability to manage complex product roadmaps and prioritize features based on user needs and business goals.
• Experience working within cross-functional teams in an agile environment.

Nice to have

• Experience working with loyalty programs or gamification strategies in a travel or e-commerce context.
• Familiarity with large-scale marketplace platforms.

Skills & tools

• Product strategy and roadmap development
• Data analysis and user research
• Agile methodology
• Stakeholder management
• Cross-functional team leadership

Practical notes

• Please ensure you are interacting with official Skyscanner recruitment channels to verify the authenticity of your application.
• Skyscanner is a global company; candidates should be prepared for a collaborative, international working environment.