Technical Account Manager

About the role

You will serve as the primary technical point of contact for our clients, ensuring they get the most value from our analytics platform. This role focuses on maintaining high customer satisfaction by managing technical health and guiding users through complex implementations.

Key facts

What you'll do

• Monitor the technical status of assigned accounts to ensure successful platform adoption.
• Provide guidance on best practices for data modeling and visualization.
• Act as the bridge between client feedback and our internal product and engineering groups.
• Troubleshoot technical roadblocks and coordinate with support teams to resolve issues.
• Lead recurring business reviews to demonstrate platform impact and identify growth areas.

Requirements

• Proven experience in a technical customer-facing role such as account management, support, or consulting.
• Strong proficiency in SQL and experience working with data visualization or business intelligence tools.
• Ability to explain complex technical concepts to both developers and business stakeholders.
• Fluency in English with excellent verbal and written communication skills.
• Analytical mindset with a focus on problem-solving and client retention.

Nice to have

• Experience with cloud-based analytics platforms or embedded software solutions.
• Familiarity with API integrations and web technologies.

Skills & tools

• SQL
• Business Intelligence software
• Data modeling
• Customer relationship management
• Technical troubleshooting