Forward Deployed Engineer

About the role

As a , you will play a pivotal role in bridging the gap between our engineering teams and our clients. This position requires a unique blend of technical expertise and interpersonal skills, as you will be responsible for deploying our solutions in client environments and ensuring they are tailored to meet specific needs. You will work closely with clients to understand their challenges, provide hands-on support, and facilitate the successful integration of our technology into their operations.

Key facts

What you'll do

• Collaborate with clients to gather requirements and understand their operational challenges, ensuring that our solutions are effectively aligned with their needs.
• Deploy and configure Signal1's software solutions on-site, providing technical expertise to ensure seamless integration with existing systems.
• Conduct thorough testing and validation of deployed solutions to ensure they meet performance and reliability standards.
• Provide ongoing support and troubleshooting for clients post-deployment, addressing any issues that arise and ensuring high levels of customer satisfaction.
• Work closely with product development teams to relay client feedback and contribute to the continuous improvement of our offerings.
• Develop and maintain comprehensive documentation for deployed systems, including configuration details, user guides, and troubleshooting procedures.
• Train client personnel on the effective use of Signal1's technology, empowering them to maximize the value of our solutions.
• Participate in project planning and management activities, ensuring that deployments are completed on time and within budget.
• Stay updated on industry trends and advancements in technology to ensure that Signal1 remains at the forefront of innovation.
• Collaborate with cross-functional teams, including sales and customer success, to ensure a cohesive approach to client engagement and support.
• Assist in the creation of case studies and success stories that highlight the impact of our solutions on client operations.
• Engage in continuous learning and professional development to enhance your skills and knowledge in relevant technologies and methodologies.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• A minimum of 3 years of experience in a technical role, preferably in software deployment or systems integration.
• Strong understanding of software development life cycles and deployment methodologies.
• Proficiency in programming languages such as Python, Java, or JavaScript, as well as experience with cloud platforms like AWS or Azure.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues effectively.
• Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Experience working directly with clients and a proven track record of delivering exceptional customer service.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Willingness to travel as needed to client sites for deployments and training sessions.

Nice to have

• Familiarity with DevOps practices and tools, including CI/CD pipelines.
• Experience with containerization technologies such as Docker or Kubernetes.
• Knowledge of network protocols and security best practices.
• Previous experience in a forward-deployed or customer-facing engineering role.
• Certifications in relevant technologies or methodologies (e.g., AWS Certified Solutions Architect, PMP).

Skills & tools

• Proficient in programming languages such as Python, Java, or JavaScript.
• Familiarity with cloud computing platforms, particularly AWS and Azure.
• Experience with version control systems like Git.
• Knowledge of databases and data management practices.
• Strong analytical skills and attention to detail.
• Excellent interpersonal skills and the ability to work collaboratively in a team environment.

Practical notes

• Salary for this position is competitive and commensurate with experience.
• Signal1 is open to considering candidates who require visa sponsorship.
• This role may involve travel to client locations, so flexibility is essential.
• The company promotes a culture of continuous learning and professional development, offering opportunities for training and advancement.

META

Company: Signal1

Title: Forward Deployed Engineer

Listed

location: Toronto, Ontario

Job type: Full-time

Apply URL: https://signal1.bamboohr.com/careers/42

Tags: Engineering