Field Support Representative, Client Services

About the role

Sidecar Health is seeking a local representative to serve as the primary point of contact for members in the Columbus, Ohio area. You will balance remote support tasks with in-person visits to client worksites to assist members with their health insurance benefits.

Key facts

What you'll do

• Travel to client locations across Ohio to provide face-to-face assistance with Sidecar Health plans.
• Act as the main onsite resource for client groups, particularly following enrollment or during high-demand periods.
• Collaborate with the Account Management team to maintain positive relationships with HR departments and key stakeholders.
• Manage member inquiries via phone, email, and web chat.
• Establish rapport with members to ensure service is personalized and effective.

Requirements

• Current residency in or near the greater Columbus, OH area.
• Reliable personal transportation for local travel, which may include trips up to 3 hours one way.
• Ability to travel up to 30% of the time.
• Strong independent work habits and communication skills.
• A solution-oriented approach to resolving member issues.
• High level of empathy and the ability to build trust with diverse individuals.
• Flexible availability to accommodate member needs.

Nice to have

• Bilingual skills.
• Prior experience in the healthcare or insurance industries.

Skills & tools

• Remote member support (phone, chat, email)
• Client relationship management
• Field-based customer service

Practical notes

• Travel expenses are fully reimbursed.
• Benefits include medical, dental, and vision coverage with no waiting period, a 401k plan, and paid time off for vacation and holidays.
• This position offers high visibility and potential for internal career growth.
• Sidecar Health is an equal opportunity employer.