Akif Mushtaq Raina
3 years software engineer focused on conversational AI and chatbot automation for insurers. Skilled in Python, JavaScript, and Node.js, integrating enterprise systems, debugging, and testing. Delivered scalable, reliable customer support, improved performance, and robust uptime across deployments.
Experience
Software Engineer
Bitonics Private Limited yellow.ai
Bangalore
Built AI-driven chatbots and automation solutions for insurance clients aligned to policy servicing and claims support.
Designed and optimized conversational AI models, reducing response latency and improving engagement.
Partnered with cross-functional teams to drive enterprise integrations for secure data flows and seamless handoffs.
Led performance testing and root-cause troubleshooting to ensure high availability and reliability, achieving service uptime
Instituted testing and debugging practices, lowering production incidents and escalations
Technologies Used: Python, JavaScript, Node.js, Java, Conversational AI, Performance testing, Troubleshooting
Education
Lovely Professional University
B.Tech
Government Polytechnic College
Diploma
Hazrat Amir Kabir Memorial School
Matriculation
Skills
PROJECTS
Edelweiss General Insurance Chatbot Automation
Edelweiss General Insurance
Designed and deployed conversational AI and chatbot workflows for policy servicing and claims, integrating enterprise systems to streamline customer support.
Built AI-driven chatbots for policy servicing and claims, boosting self-service adoption
Implemented secure enterprise integrations enabling seamless handoffs and data exchange.
Conducted rigorous testing and debugging to reduce incidents
Kotak General Insurance Conversational AI
Kotak General Insurance
Engineered and optimized conversational AI workflows to enhance customer interactions, cut latency, and improve reliability across support channels.
Optimized conversational AI models to cut response latency and increase engagement.
Led performance testing and troubleshooting, achieving service uptime
Collaborated with cross-functional teams to refine customer interaction flows and deflections.
LANGUAGES
Kashmiri
English
Urdu
PERSONAL DETAILS
Date of Birth
08-04-1997
Nationality
Indian