Customer Service Agent ( English

About the role

Sezzle is looking for a customer-focused professional to join our team in Bogota. You will provide support to our users, troubleshoot technical inquiries, and contribute to the growth of our payment and shopping platform.

Key facts

What you'll do

• Provide support to consumers via email, live chat, and phone.
• Resolve inquiries ranging from basic questions to complex technical issues.
• Collaborate with product and development teams by providing feedback based on user interactions.
• Advocate for customers by identifying and reporting areas for process or product improvements.
• Build trust and maintain communication with the internal support team.
• Track trends in customer needs and suggest solutions to leadership.

Requirements

• 3+ years of experience in customer support.
• Fluent in English, Spanish, and French (written and spoken).
• Experience handling complex troubleshooting or software-related issues via phone, email, or chat.
• Bachelor degree or equivalent professional experience.
• Ability to manage multiple tasks and take initiative in a fast-paced environment.
• Must reside in Bogota, Colombia.
• Full availability for the first 2 months of employment (no vacation time permitted).
• Ability to work a fixed shift based on Central Standard Time.

Nice to have

• Experience with Zendesk, LiveAgent, or Jira.

Skills & tools

• Technical troubleshooting
• Customer support software
• Multilingual communication (English, Spanish, French)

Practical notes

• This role includes a 3-4 week training period.
• Compensation includes a competitive salary plus a performance bonus of 15%-25% of the monthly salary.
• Benefits include Medicina Prepagada, gym membership, streaming platform access, and 20 vacation days per year.