Senior Account Manager, Enterprise Client Services

About the role

Sezzle is looking for a senior individual contributor to manage high-value merchant relationships within our Enterprise Client Services division. You will act as the primary point of contact for large accounts, guiding them from initial implementation through long-term growth and contract renewals.

Key facts

What you'll do

• Manage a portfolio of Enterprise merchants, overseeing the entire partnership lifecycle.
• Develop deep expertise in each account to align Sezzle products with merchant business goals.
• Identify and execute opportunities for account expansion, new product adoption, and commercial renewals.
• Monitor account health and performance metrics to mitigate risks before they impact the client.
• Coordinate cross-functional projects across Engineering, Product, Marketing, Legal, Revenue Operations, and Support.
• Produce and present Quarterly Business Reviews and strategic account plans to executive stakeholders.
• Interpret data regarding approval rates, order volume, AOV, and LTV to provide strategic recommendations.
• Use AI-powered tools to streamline workflows, draft communications, and improve productivity.

Requirements

• 5+ years of experience in Enterprise Account Management, Client Services, Strategic Partnerships, or Customer Success.
• Background in fintech, payments, SaaS, or e-commerce.
• Proven ability to manage complex relationships, including contract negotiations and executive-level communication.
• Experience leading cross-functional projects involving technical and operational teams.
• Strong analytical skills with the ability to translate data into business strategy.
• Bachelor degree in Business Administration, Finance, Economics, Computer Science, or a related field.
• Mandatory experience using Claude or similar large language models for professional tasks.

Nice to have

• Prior work in Buy Now, Pay Later (BNPL) or card processing.
• Proficiency with Salesforce, Vitally, or Redash.
• Experience in high-growth startup environments.
• History of managing large, strategic merchant accounts.

Skills & tools

• Salesforce
• Vitally
• Redash
• Claude (or equivalent LLM tools)
• Data analysis and performance metrics
• Project management

Practical notes

Benefits include unlimited PTO, sabbatical, volunteer hours, 401k with match, and comprehensive health insurance (medical, dental, vision, life, STD/LTD). Employees also receive a highly discounted LifeTime gym membership. Sezzle is an equal opportunity employer. By applying, you acknowledge the CCPA disclosure regarding personal information collection.