Senior Staff Technical Program Manager

About the role

This role sits within the APEX organization, which houses the product, platform, and design teams responsible for the company's most significant innovations. You will lead high-stakes, cross-functional programs that bridge the gap between high-level strategy and technical execution.

Key facts

What you'll do

• Lead large-scale, cross-functional initiatives across Product, Engineering, Experience, Sales, Finance, Marketing, and Customer Success.
• Define execution strategies for complex business goals, managing projects from initial concept through to operational delivery.
• Translate ambiguous problems into actionable milestones, dependencies, and clear success criteria.
• Establish governance frameworks and lead executive-level meetings to provide transparency on status, risks, and results.
• Identify and mitigate project risks while removing obstacles to maintain delivery momentum.
• Develop scalable processes and training materials to improve organizational efficiency and change management.
• Utilize AI tools to synthesize data, surface risks, draft communications, and automate repetitive operational tasks.
• Foster an AI-native work environment by scaling tools that increase team throughput and reduce coordination overhead.

Requirements

• 10+ years of hands-on program management experience within large, complex enterprise environments.
• Proven ability to integrate AI into workflows, including experience with AI-powered tools, automation, and AI-enabled insights.
• Demonstrated success leading high-visibility, cross-functional initiatives with full ownership of outcomes.
• Ability to manage both high-level strategy and granular operational details simultaneously.
• Strong written and verbal communication skills, with the ability to tailor messaging for executive and working-level audiences.
• Experience creating executive-facing materials and presenting to senior leadership.
• Strong negotiation, conflict management, and facilitation skills.
• Ability to work independently with minimal oversight in fast-moving environments.

Nice to have

• Background in enterprise software or SaaS.
• Experience in management consulting, corporate strategy, or customer-facing roles.
• Project Management Professional (PMP) certification or equivalent.

Skills & tools

• AI-powered workflow automation
• Program management methodologies
• Executive stakeholder management
• Cross-functional leadership
• Risk management and mitigation
• Strategic planning

Practical notes

• Base pay: $190,900 - $334,100, plus equity, variable/incentive compensation, and benefits.
• Benefits include health plans, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave.
• Employment is subject to export control regulations where applicable.
• ServiceNow is an equal opportunity employer. For application accommodations, contact globaltalentss@servicenow.com.