Senior Staff Product Manager, AI Platform

About the role

You will lead the inference layer that supports all AI features across the Now Platform. This role focuses on scaling infrastructure, managing model economics, and defining the strategy for how AI models are deployed across hyperscalers, data centers, and regulated environments.

Key facts

What you'll do

• Define the end-to-end roadmap for the AI inference layer across all global regions and deployment types.
• Manage the selection and integration of third-party and open-source models while balancing latency, performance, and agility.
• Control inference unit economics and cost-per-token as usage scales.
• Lead vendor and partnership strategies, including build-versus-buy evaluations and hyperscaler relationships.
• Oversee model transitions and deployment strategies that account for data sovereignty and regulatory requirements.
• Collaborate with the existing product team to scale operations to meet enterprise demand.

Requirements

• 10+ years of product management experience.
• Recent hands-on experience shipping agentic products.
• Technical expertise in inference, including model serving, GPU economics, and throughput trade-offs.
• Knowledge of data sovereignty and its impact on deployment in regulated markets.
• Experience managing vendor partnerships and making build-versus-buy decisions at scale.
• Ability to work independently on complex, company-wide challenges.
• Skill in influencing senior stakeholders without formal authority.
• Experience navigating multi-model and multi-hyperscaler environments.

Nice to have

• Prior experience partnering with hyperscalers on AI infrastructure strategy.
• Experience deploying AI products into highly compliant or regulated environments.

Skills & tools

• AI inference technology
• Model serving
• GPU economics
• Hyperscaler infrastructure
• Data sovereignty compliance
• Vendor strategy

Practical notes

• Base pay: $190,900-$334,100.
• Benefits include equity, variable/incentive compensation, health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave.
• Employment is contingent upon obtaining any required export licenses under U.S. Export Administration Regulations.
• ServiceNow is an equal opportunity employer and provides accommodations for the application process via globaltalentss@servicenow.com.